This Essentials of Human Resource Management training course provides a comprehensive and modern overview of the role and activities of the Human Resource (HR) Department. It presents the latest tools and techniques for the effective management of people and offers opportunities to update and develop personal competency. The participants will enhance their knowledge about the processes involved, the systems used, and the skills needed to be successful in a modern HR Department. They will explore core activities ranging from the recruitment interview to an exit interview, examining the skills required and the various roles of the HR Professional in the 21st Century
Understand Strategic HRM Approaches (SHRM)
Describe the Role and Functions of the HR Department
Show understanding of Employee Resourcing, Recruitment & Reward
Describe Best Practice in Working with Employees and Assisting with Employee Problems
Understand Performance Management in a multi-cultural environment
State the Benefits of HR Planning and HR Ethics
Fast Track’ management trainees who need a thorough grounding in HR
Those who have recently joined an HR or Personnel Department
Those who wish to enter the field
Any existing HRM personnel who need to stay up to date on current practices and trends
Those managers who would benefit from an understanding of the HR role and function
Occupational Health & Safety and L & D staff who need to be up to date
Introducing Human Resource Management (HRM)
Human Resource Management vs. Personnel Management
Main Activities, Responsibilities, and Tasks of HRM
Introducing Strategic HRM
Specialisms and Systems
Modern Function Structure
Qualifications and Professional Study
Personal Qualities needed for HRM Work
Administration and Business Support
Monitoring and Reporting
Absence Management
Introduction to HR Databases and Computer Systems
Security and Confidentiality of Employee Records
Performance Management in a multi-cultural Setting
Appraisal Systems and 360° Feedback
Dealing with the Poor Performer
Social Media and Recruitment
Choosing Appropriate Selection Techniques
Assessment and Development Centres
The Use and Limitations of Aptitude Tests and Psychometrics
With competition increasing every day and the mounting pressures that characterize tough economic times, you need proven marketing techniques to generate demand for your products and services. The Certified Marketing Professional training course offers a variety of important marketing concepts that will give you solid knowledge about conventional marketing topics such as marketing planning, marketing audit, marketing communications, and marketing research. It is a must for professionals who would like to exploit marketing arenas for the first time or wish to refresh their marketing know-how.
Certified Hotel Administrator (CHA) is a credential that recognizes your competence and talents in the hotel industry. It honors General Managers and Hospitality Executives’ leadership and management abilities and provides them with more prospects for advancement. CHA Certified Hotel Administrator credential is one of the most prestigious certifications available.
This course is designed for IT professionals who are looking to take on the role of Chief Information Security Officer (CISO) in an organization. The course will cover key concepts and skills in information security, including risk management, security governance, incident response, and compliance.
The Service Operation (SO) module is one of the certifications within the ITIL Service Lifecycle workstream. This module focuses on the principles, processes, operational activities, and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT service management.
The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design, and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.
The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Operational Support and Analysis module from the Service Capability workstream.
Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.
The leadership bears new responsibilities and burdens posed by the successive challenges of change in the era of globalization, the communications revolution and the Internet sovereignty that have begun and will not end.
Together, these factors lead to the need to ascertain the readiness of the executive leader and his ability to deal with these challenges of a strategic nature and adapt them to serve the purposes, goals, and objectives of the institution and achieve its higher mission.