One of the most misunderstood, time-consuming, and poorly performed leadership roles is dealing with conflicts and issues. Most managers, supervisors, and leaders view "conflict" as something unpleasant. Conflict, on the other hand, may be a potent source of long-term competitive advantage if it is properly harnessed, managed, and handled in high-trust cultures.
This conflict management training course, Managing Conflicts & Difficult Situations, has been especially created to assist leaders and managers in controlling and reducing negative conflict, creating organizational cultures of high trust, and dealing proactively with challenging situations using highly effective techniques. The training program integrates the most recent findings in Emotional Intelligence (EI), neuroscience, psychology, personality studies, and cutting-edge influencing and communication methods.
At the end of this course, participants will be able to:
Determine the typical conflict kinds and sources in your job.
Recognize your own and other people's personality traits and preferred dispute resolution techniques.
Recognize the conflict's predictable emotional triggers and reactions.
Explain the differences between aggressive, passive, and assertive behavior.
Use a variety of potent tactics to deal with challenging individuals and circumstances.
Managers and Team Leaders
Leaders & Supervisors who need to take charge of – and resolve – conflicts or difficult situations that could have a negative impact on performance, effectiveness and relationships
Junior / Middle Managers new to their role, or with experience but little previous training
Main Types of Difficult / Challenging Conversations in the Workplace
The Art of Influencing with Integrity and Personal Power
Utilising Key Personal Strategies: GLASS, But Suppose, Feel, Felt Found
Structuring 'Crucial Conversations' to Produce Optimal Results
Using Coaching Techniques in Conflict: Problem and Need
Recognising and Handling Ineffective Conflict Responses
Dealing with Strong Emotions such as Anger and Frustration
Defection Technique Strategies
The Art to Successful Communication
Building Rapport and the Circle of Trust Technique
Personality Preference Assessment: Communicating with Different Personalities
Mastering Active Listening Skills to Validate others’ Needs
Using Powerful Questions to Gain the Right Information
Transactional Analysis: The Power of Questions in Counselling
Perfecting the Art of Non-verbal Language Signals
Framing and Re-framing Issues to Facilitate Positive Outcomes
Psychological Insights into People’s Behaviour and Attitude
Filters and How our Perceptions can Influence our View of Others
Determining Personal Agendas and Intentions
Being Assertive: Techniques and Skills
Negotiation ‘Positions’ and ‘Interests’ and Prime Negotiation Gambits
Social media marketing is one of the most important digital marketing channels. Social media marketing uses social media platforms to create awareness about the product. Digital Marketing uses online and offline channels to promote products to the customer.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
This program provides the Public Relations and Service Department Managers the essential skills to create goodwill for your products, services, and ideals. It aims to assist you to do an effective job of building the Image of your Organization or department. It discusses the art and techniques for effective public relations (Image Building). Image building is discussed as an essential planned activity: including PR deliverables, Tasks, Resources, and Strategy Options. Program content includes: Analysis & Definition of PR Issues, Developing Action Plans, Communication & Implementation, and, monitoring and evaluation of outcomes.
Today’s executives have no room for error in navigating the market upturn to ensure their organization's survival and success. This all-new capstone to our Management Program is a fast track to more effective senior management by learning to best leverage your corporation’s competencies and build high value, sustainable growth.
An excellent course for experienced executives looking for late-breaking management ideas centered on strategy and “growth maximization” to prepare for market realities in the next three years.
Self-mastery is not achieved by accident - it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing. As we master our own emotions, we can enhance our ability to lead others, acting as a role model and someone others would truly wish to follow. Through this program, you will learn a great deal about yourself – how you think, how you perceive the world and how others perceive you, how you communicate and how you can enrich your communication skills - and through that process, you will learn how to lead others with great skill.
Risk is key in any project yet is often misunderstood as to the huge value that it can deliver, both to the project itself and to the people involved. This interactive, highly practical Risk Management Professional training course is designed to help delegates cover the risk management framework from the fundamentals up to the senior management level. This training course is delivered in such a way that delegates can expect to become skilled risk practitioners themselves.