The environment of current competitive business requires an increased focus on skills in negotiating and communication, and new processes such as planning and organizing work tasks to improve productivity. Additional skills such as delegating to empower staff to higher performance and change management also help today’s modern leader create success.
Negotiation is inevitably at the heart of every process to achieve what you want or need to build an alliance or work with consultants or suppliers. At the end of each negotiation, the goal is to seek a win-win agreement. Negotiation, Persuasion, and Critical Thinking are the skills covered in the first half of this course.
Businesses and indeed, all organizations, find themselves needing more productive methods of planning, more appropriate goals, and effective means of accomplishing work. A focus on using productive best practices allows for effective and efficient management of work and making changes in the organization. Planning and Organizing Work, and Delegating to build a strong team are the skills learned in the second half of this course.
At the end of this course the participants will be able to:
Recognise aims for key alliances – how to develop and manage them.
Develop an effective plan and strategy for negotiations with allies.
Practice and develop skills for influencing others – especially those who are vital to your long-term business development strategy.
Gain confidence as a trusted negotiator who knows which behaviours to adopt for each stage of the negotiation.
Successfully apply the principles of persuasion to key negotiation situations.
Recognize internal and external influences on our daily planning.
Understand and develop skills necessary to complete work on time.
Learn how to organize work and projects to complete them successfully.
Understand the characteristics of colleagues who do work in our teams.
Develop positive interpersonal techniques for better team relationships.
Practice and develop skills for influencing others.
Gain confidence as a negotiator.
Know what behavior to adapt at each stage of the negotiation.
Recognize and counter the most common negotiating ploys.
Head of departments
Managers
Supervisors
Team leaders
Project managers
Employees who are the potential to be promoted to a managerial or supervisory position
Characteristics of a strategic alliance – effects of market dominance
Culture and perception – and effects in building alliances
Building trust through communication and achieving results for the alliance (bearing in mind its “life cycle”)
Personality - strengths & weaknesses in negotiations
Minimizing communication blockers to maintain relationships
Development review and action planning
Challenges of meetings – group and individual strategies
Positive influence of listening in challenging situations - good and bad news!
Applying rules of influential presentations to maximize the impact
Maintaining compatible body language & using logic, credibility and passion
Feedback and action planning
Steps in win/win negotiation
The keys to collaborative bargaining in partnering
Leverage: What it is and how to use it
Negotiation tactics and ploys
Dealing with difficult negotiators and barriers
Ethics in negotiation
Listening and responding to signals and informal information
Recovering from reversals, errors and challenges
Developing a climate of trust
Higher-level conversation techniques
Concentrating action on the needs of alliance partners
Gaining control and using information – formal and informal
Identifying sources and testing assumptions
Framing the problem
Decision making under pressure
New systems & strategic thinking
Overview and context of organizational change and the impact on planning and organization
Identifying a standard of excellence in the organization, team and personal work
Review of management processes and skill areas
Using a planning process to set goals and get projects started
Integrating goals, scope, work structure and management planning
Identifying initial resource requirements
Identifying risk techniques that affect work assignments, priorities, and deadlines
Communication that responds to who, what where, when, how, why
Understanding the importance of quality planning in work assignments
Understanding how people approach their work
Planning for time management, scheduling and meeting deadlines
Using proper delegation skills to empower staff
Improving prioritizing of work and work tasks
Planning for delegation responsibility and authority
Identifying the skills required to obtain the help of others
The importance of group skills to achieve team success
The importance of interpersonal skills in making personal and team decisions
Empowering the team through the development of interpersonal skills
The importance of versatility in team relations
Innovation and improvement for personal and team change
Identification of change processes and human change
Techniques to set personal and team change goals
Dealing with people who do not want to change
Developing an action plan for personal and team change
Social media marketing is one of the most important digital marketing channels. Social media marketing uses social media platforms to create awareness about the product. Digital Marketing uses online and offline channels to promote products to the customer.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
This program provides the Public Relations and Service Department Managers the essential skills to create goodwill for your products, services, and ideals. It aims to assist you to do an effective job of building the Image of your Organization or department. It discusses the art and techniques for effective public relations (Image Building). Image building is discussed as an essential planned activity: including PR deliverables, Tasks, Resources, and Strategy Options. Program content includes: Analysis & Definition of PR Issues, Developing Action Plans, Communication & Implementation, and, monitoring and evaluation of outcomes.
Today’s executives have no room for error in navigating the market upturn to ensure their organization's survival and success. This all-new capstone to our Management Program is a fast track to more effective senior management by learning to best leverage your corporation’s competencies and build high value, sustainable growth.
An excellent course for experienced executives looking for late-breaking management ideas centered on strategy and “growth maximization” to prepare for market realities in the next three years.
Self-mastery is not achieved by accident - it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing. As we master our own emotions, we can enhance our ability to lead others, acting as a role model and someone others would truly wish to follow. Through this program, you will learn a great deal about yourself – how you think, how you perceive the world and how others perceive you, how you communicate and how you can enrich your communication skills - and through that process, you will learn how to lead others with great skill.
Risk is key in any project yet is often misunderstood as to the huge value that it can deliver, both to the project itself and to the people involved. This interactive, highly practical Risk Management Professional training course is designed to help delegates cover the risk management framework from the fundamentals up to the senior management level. This training course is delivered in such a way that delegates can expect to become skilled risk practitioners themselves.