This course is designed for all those who have the potential and capabilities of developing into Supervisor, Team Leaders, and new managers. Whatever their job title, if they are in charge of others then they will be helped greatly by this course.
At the end of this course the participants will be able to:
Know what real supervision is, and be able to explain to others what it is, and what it means.
Understand and practice basic supervisory skills.
Define the difference between the supervisory and the operational roles.
Explain how to set and monitor objectives.
Explain what motivates you and describe ways to motivate others effectively.
Manage performance for results.
Use different techniques to communicate effectively with your team.
Use an appropriate strategy for delegating to others.
Motivate and support others in the achievement of targets.
Demonstrate effective questioning skills.
Communicate effectively.
Empower yourself and the staff who work with you.
Describe your own sources of power and influence and know-how to use and develop yours.
Influence to get support and help you to be an effective supervisor.
Supervisors
Team leaders
Employees who are being prepared to supervisory skills
Should you be a supervisor?
Making the transition
The difference between doing and supervising
Highs and lows of the supervisory role
What are the skills of an effective supervisor?
Developing the skills
Different ways to supervise others
Supervisory styles
Common mistakes you don’t want to make
Characteristics of Performance Management
Business Plan basics
Assessing your current situation
You and the business plan
Getting productivity through people
The importance of strategic Goal Setting
Develop the 5 Success essentials
Getting and managing results
How to develop Pro-Active management
Benefits and barriers to delegation
How, when, and to whom to delegate
Getting it done right – instructing others
What motivates me?
What motivates others?
What does Motivation do?
Motivation creates energy
The 3 Major steps of motivation
Motivation in the workplace
Herzberg’s Motivational Theory
Tailoring motivation ideas to individual team members
How to manage conflict
Working with different types of personalities
What to do when a problem arises
Listening and questioning skills
What is Communication?
Three major levels of Communication
The significance of Non-Verbal Communication
Factors that affect your Communication
Communication Chart
Effective ways to Communicate
Brain Communication impact
Communication cycle
Delivering clear, concise messages
How to make an effective presentation
9 Effective Communication principles
Positive Visual imaging
Good / Bad relationships
Planning a Team meeting
How to be a decisive Decision maker
Improving your ability to make decisions
Verbal communication
Barriers to communication
Communicating in writing
What is personal empowerment?
Sources of personal power
Developing your Mind, Attitude, Appreciation & Character influence
Mind Think power
Know the impact of Teleological Thinking
Replacement Principle
Building your power
Using your power
Building trust and believability: walking your talk
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractor, but also with managers, fellow employees and colleagues within our own organisation.
‘Mastering Negotiation Skills’ is a five-day course designed to explain the negotiation process in detail and demonstrate how to use it effectively, giving delegates the negotiation skills and strategies they need to succeed in today’s challenging commercial environment.
The ability to negotiate effectively and manage conflict is one of the most valuable skill sets we can develop within our organization. Not only does developing these skills allow us to negotiate better deals by creating and then claiming value, but it also enables us to manage teams more expertly, interact more constructively with colleagues and manage conflict effectively.
This course provides both a comprehensive strategic analysis of the negotiation process as well as the essential tools for planning and managing every negotiation. Delegates will learn to negotiate excellent outcomes both externally with suppliers, contractors, and customers but also internally within your organization between colleagues, departments, and managers.
One of the major keys to success in the business world is being able to apply “discipline” to your life and actions! This is the key to developing personal effectiveness and professional excellence.
This training course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organizations before, during, and after a crisis or emergency. All leaders are sooner or later confronted with the need to lead and manage their team or organization during a crisis or emergency. The leadership skills and competencies that are required in these demanding circumstances are much more challenging for the leader than normal everyday leadership. This course will also cover the basics of the COVID 19 Virus currently impacting the world. Most of our lives are a combination of work, family, and community involvement. A pandemic can affect all of these areas. Being informed and knowing what to do during a pandemic can help minimize the impact.
This course is designed for IT professionals who are looking to take on the role of Chief Information Security Officer (CISO) in an organization. The course will cover key concepts and skills in information security, including risk management, security governance, incident response, and compliance.
A five-day course on the practical aspects of piping and pipeline design, integrity, maintenance, and repair. The participants will obtain an in-depth understanding of the ASME B31 code rules and API standards, their technical basis, and practical application to field conditions.