People gather in many places, including conferences and exhibitions, festivals, shopping areas, concerts, sporting events, transportation hubs, and many more. When people gather in groups, it instantly raises the risks of injuries, crime, anti-social behavior, terrorism, and other incidents which could occur through panic, distress, or concern. Many varied and complex incidents exist when crowds panic, such as crushing, stampeding, surging, swaying, clogging, etc. and knowing how to recognize, deal with and manage these incidents is of paramount importance when implementing crowd safety strategies.
Any individual engaging in the planning of crowd safety in public assembly needs to understand the make-up of crowds and how best to respond to a variety of situations. This 5-day course is ideal for any professional within security, safety, customer service, policing, or management role who is organizing or working at events where large groups of people will gather.
This course enables participants to recognize the dynamics of a crowd, to understand the behavior of people alone versus in groups, and to allow those involved with crowd management to control the situation professionally while mitigating the risk to people through crowd safety
Understand the principles of planning and preparing for events, including crowd management and control
Explain, understand and apply safety policies, procedures, and legal requirements for events
Utilize Risk, Threat, and Vulnerability assessments
Identify the different types of physical security equipment needed for crowd management
Understand the psychology of crowd science
This course is ideal for professionals within security, safety, customer service, policing, or management role; and for anyone engaged in event planning or responsible for crowd safety who may need to understand the make-up of crowds and how best to deal with any situation which may occur due to crowded environments or public assemblies
Roles and responsibilities of event staff
Types of events and gatherings
Planning and preparing for dealing with events
Physical Security Measures
Access and Egress control
Legal requirements
Venue safety policy and procedure
Venue control rooms
Health and safety procedure (safety signage, etc.)
Response, safety, venue and event teams
Search procedures
Specific and generic threats to people and property
Types of behavior
The 3 D’s principle for crowd safety
Small, medium and large pedestrian areas
Gas Kinetic model of pedestrian flows
Magnetic force model
Pooling model
Shockwave theory
Principles of Queue management
Intersecting flows
Bottlenecks and obstructions
Lane switching
Emergency lane formation
Social force model
Attractive interactions (Pipe Piper of Hamlin syndrome)
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