Transcend TC, international training center

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In TRANSCEND we are delighted to offer this training proposal about "The Diplomacy

of Protocol, Etiquette and Event Management", a high-performing protocol officer must

be a good facilitator, negotiator, researcher, conversationalist, networker, and event

organizer. He/she can communicate clearly, analyze and report on situations, remain

calm under pressure, treat people with respect and dignity, and multi-task when

representing his organization in cross-cultural settings.

This course enables you to boost your personal and interpersonal skills when you

represent your organization nationally and internationally.

Training will take place at a superb location in Dubai – UAE, the training hall is fully-

equipped with audio and video technology for full-time sessions

By the end of this course, you will be able to demonstrate the following skills, knowledge, and behaviors.

Conducting quantitative and qualitative research, analyzing results, drawing conclusions, and making recommendations
Building relationships with and between others based on trust and respect
Asking good questions, listening to answers, checking understanding, and reframing.
Drafting diplomatic documents, including letters of introduction, event invitations, briefings, and emails.
Reading and understanding complex and technical diplomatic documents, summarizing, and explaining key points
Structuring presentations so key points are understood and remembered.
Creating and delivering events that support a positive reputation for the organization

Participants will return to their organizations able to fulfill the responsibilities of a protocol office, including

Ability to detect potential issues and conflicts, plus advices on how to respond.
Building solid relationships with external stakeholders, both individuals and organizations.
Delivering formal and informal events for diplomats and country leaders that strengthen relationships with other countries and organizations.
Supporting public relations and reputation management activities.
Managing protocol processes and procedures to guarantee efficiency and effectiveness.

The participants will have the opportunity to hear and discuss the latest protocols and diplomacy strategies, as well as enhance their skills in:

Investigating, analyzing data, planning, drawing conclusions, making recommendations, post-event evaluation and presenting findings to the top management.
Verbal and written communication via face-to-face, phone, email, and social media.
Administrative functions, including arranging travel, visas, receptions, and accommodation.

Creating conditions for beneficial relations and business to develop
Showing respect, building trust, and facilitating decision-making at the executive level.
Developing successful long-term cooperation between national and global organizations or bilateral relations.
Creating a safe environment for relationships to flourish
Ensuring representatives follow the international rules for conduct and procedures in formal situations.

Active listening – accurate note-taking and minutes, questioning skills, and feedback.
Reading, understanding, and analyzing complex or technical literature
Writing letters of introduction, briefings, and invitations.
Responding to letters and emails.
Speaking skills, conversations, and presentation.
Facilitation problem-solving, creating collaboration and consensus
Social media – posting, commenting, and sharing information online

Using Mind mapping –all event process-
Event logistics
Planning and managing formal or official conference, or social event
Checklist and documents
Liaising with the other side to agree on itineraries, agendas, and travel arrangements
Greeting guests and receiving lines, titles, and terms of address
Order of precedence, flags, anthems...etc.
Dining and seating
Giving and receiving gifts
Dealing and coordination with security and police officers
Handling confidential information
Celebration and media covering
Follow up and evaluation of events activities
Exercises
Enquiries, questioning