In TRANSCEND we are delighted to offer this training proposal about "The Diplomacy
of Protocol, Etiquette and Event Management", a high-performing protocol officer must
be a good facilitator, negotiator, researcher, conversationalist, networker, and event
organizer. He/she can communicate clearly, analyze and report on situations, remain
calm under pressure, treat people with respect and dignity, and multi-task when
representing his organization in cross-cultural settings.
This course enables you to boost your personal and interpersonal skills when you
represent your organization nationally and internationally.
Training will take place at a superb location in Dubai – UAE, the training hall is fully-
equipped with audio and video technology for full-time sessions
By the end of this course, you will be able to demonstrate the following skills, knowledge, and behaviors.
Conducting quantitative and qualitative research, analyzing results, drawing conclusions, and making recommendations
Building relationships with and between others based on trust and respect
Asking good questions, listening to answers, checking understanding, and reframing.
Drafting diplomatic documents, including letters of introduction, event invitations, briefings, and emails.
Reading and understanding complex and technical diplomatic documents, summarizing, and explaining key points
Structuring presentations so key points are understood and remembered.
Creating and delivering events that support a positive reputation for the organization
Participants will return to their organizations able to fulfill the responsibilities of a protocol office, including
Ability to detect potential issues and conflicts, plus advices on how to respond.
Building solid relationships with external stakeholders, both individuals and organizations.
Delivering formal and informal events for diplomats and country leaders that strengthen relationships with other countries and organizations.
Supporting public relations and reputation management activities.
Managing protocol processes and procedures to guarantee efficiency and effectiveness.
The participants will have the opportunity to hear and discuss the latest protocols and diplomacy strategies, as well as enhance their skills in:
Investigating, analyzing data, planning, drawing conclusions, making recommendations, post-event evaluation and presenting findings to the top management.
Verbal and written communication via face-to-face, phone, email, and social media.
Administrative functions, including arranging travel, visas, receptions, and accommodation.
Creating conditions for beneficial relations and business to develop
Showing respect, building trust, and facilitating decision-making at the executive level.
Developing successful long-term cooperation between national and global organizations or bilateral relations.
Creating a safe environment for relationships to flourish
Ensuring representatives follow the international rules for conduct and procedures in formal situations.
Conducting research and advising executives and leaders
Facilitating relationships between organizations and governments
Managing events and issues
Public relations and reputation management
Administering travel, visas, and accommodation
Active listening – accurate note-taking and minutes, questioning skills, and feedback.
Reading, understanding, and analyzing complex or technical literature
Writing letters of introduction, briefings, and invitations.
Responding to letters and emails.
Speaking skills, conversations, and presentation.
Facilitation problem-solving, creating collaboration and consensus
Social media – posting, commenting, and sharing information online
Codes of conduct
Phone handling etiquette
Email etiquette (netiquette)
The art of conversation: verbal diplomacy
Action planning
Using Mind mapping –all event process-
Event logistics
Planning and managing formal or official conference, or social event
Checklist and documents
Liaising with the other side to agree on itineraries, agendas, and travel arrangements
Greeting guests and receiving lines, titles, and terms of address
Order of precedence, flags, anthems...etc.
Dining and seating
Giving and receiving gifts
Dealing and coordination with security and police officers
The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in the law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure, and protect critical information, is necessary for every organization.
The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in the law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure, and protect critical information, is necessary for every organization.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
It is universally recognized that for any company to succeed it must take a proactive approach to risk management. Over the last few years, Companies and several countries legislators have been focusing on Process Safety as a method to reduce the risks posed by hazardous industries. Process Hazard Analysis (PHA) is recognized as being a critical tool in the implementation of a successful risk management system
The level of competition in current business environments requires a focus on practices that assist in the management of personal and workgroup tasks, priorities, and projects. All types of organizations need to find more productive means to offer their products and/or services, so goals are established and tasks assigned to better meet customer and stakeholder needs. A focus on the use of productive practices allows for effective and efficient management of project work, establishing priorities and meeting deadlines, and is an important part of customer service.
Through training as a lead disaster recovery manager, you can gain the knowledge and skills required to assist a company in creating, administering, and executing a disaster recovery plan. You will learn about business continuity management's best practices for disaster recovery processes and ICT disaster recovery services throughout this training course.