Service departments offer a great opportunity for Quality Assurance and Quality Improvement. These departments have traditionally avoided reasonable measurement of performance - internal customer satisfaction - all this has now changed. Now dramatic measurable performance improvement in these areas has become possible - and it is measurable! This program teaches the Analysis Methodology and Technology that makes this possible.
After attending this program the participant will be able to guide such an implementation, he will be able to prepare the required implementation plans and checklists.
Participants will normally be motivated personnel from all service departments including Management, Engineering, Purchase, Utilities, Maintenance, Finance, Audit, Documentation, Administration, Personnel, HRD, Accounting.
Coordinate various department inputs into TQM/ISO9001:2010Implementation.
Better know Demonstrability and Accreditation.
Prepare an audit checklist for your organization. Self Assessment.
Application Procedure for third party assessment, Assessment procedure.
Use of Computers Document Management Systems to aid TQM/ISO9001 Implementation.
Use Consultants to assist in Implementation. Where they can and cannot help.
Prepare a Presentation: A Plan for ISO 9001 (Services) Implementation in your organization
Individuals interested in conducting internal/external audits
Management representatives
Quality Assurance Managers
Quality Control Managers
Quality Auditors
What are TQM and ISO9001?
What has Involved in TQM/ISO9001 (Services) Implementation?
TQM Overview. ISO9001:2010. Product Standards: BS, DIN ...
Elements of Quality System as Applicable to Service Industries Government Departments
This program can help anyone at any level to improve the speed and effectiveness of their reading (for work and study). It also explains the secrets of super memory systems and shows how mind mapping can be used for better note-making, planning, and communication skills.
Risk is key in any project yet is often misunderstood as to the huge value that it can deliver, both to the project itself and to the people involved. This interactive, highly practical Risk Management Professional training course is designed to help delegates cover the risk management framework from the fundamentals up to the senior management level. This training course is delivered in such a way that delegates can expect to become skilled risk practitioners themselves.
Corporate/Public governance and risk management are critical There is increasing attention being paid to corporate governance and risk management in business schools and among legislators.
This course covers prerequisite topics introducing you to information security, programming, and testing it also builds strong foundations by giving theoretical lessons reinforced with practical exercises, covering topics like system, network, web app, and Wi-Fi security by the end of this course you will become a professional IT Security personnel and it will increase your ability to defend and assist an organization in assessing and mitigating infrastructure and the risks within the cyberspace
Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. These achievements don’t come through a direct sales approach, however. They come from being interested in helping others, in listening, and in purposefully meeting and introducing people to one another. In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centered connections, and online spaces such as LinkedIn.