English Business Writing Skills

All business activities are governed by writing policies and procedures. Much effort is spent on looking at how to draft documents, and, while this is important, it sometimes overshadows the importance of the Policy or Procedure, and related documents such as Specifications and Standards.

 

The course will look at how these documents are created, and some of the main clauses that appear in them, all using real examples wherever possible.

 

The course will then consider methods to be used in drafting Policies and Procedures, and, in particular, how to avoid ambiguity and uncertainty. This is an area that generates large numbers of errors, and the aim of the course is to reduce the frequency of such errors and associated disputes.

 

The course will deal with Policy and Procedure documents written in the English language but will use techniques that have wide application to many types of documents.

 

  • Professionals who want to learn techniques to improve their writing skills
  • Team leaders, supervisors, section heads, and managers
  • Professionals who have an interest in written English
  • Anyone who wants to become a leader in their work role
  • Project, purchasing, finance & production officers and personnel
  • Technical professionals including those in Maintenance, Engineering & Production
  • Secretaries, clerks, administrative and support staff

 

  • Professionals who want to learn techniques to improve their writing skills
  • Team leaders, supervisors, section heads, and managers
  • Professionals who have an interest in written English
  • Anyone who wants to become a leader in their work role
  • Project, purchasing, finance & production officers and personnel
  • Technical professionals including those in Maintenance, Engineering & Production
  • Secretaries, clerks, administrative and support staff

 

  • Introduction
  • Why they are important
  • What makes a good Policy
  • The structure of Policy and Procedures
  • Writing styles
  • Incorporation of other documents

 

  • The role of Policy and Procedures
  • What needs to be included
  • Who needs to be involved
  • The review process
  • The approval process
  • Publication

 

  • Review of examples of Policy and Procedures
  • Avoiding ambiguity
  • Standards –ISO
  • Communications
  • How to ensure staff compliance
  • Maintenance

 

  • Drafting guides
  • Best practice
  • Useful tips
  • Effective writing
  • Commercials
  • Drafting exercises, based on the documents reviewed

 

  • Case Studies
  • Groups
  • Workshop objectives
  • Workshop
  • Final wrap-up
  • Discussion

 

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