With the sporadic use of various educational and training resources, the session is intended to be participatory and engaging. In order to help the participants apply the theory in an effective and efficient way, the course also makes use of real-world scenarios. The course is structured around four learning pillars: exposure to real-world crises and policy options that participants may face; concept learning (lectures and presentations); role-playing (group activities); experience sharing (roundtable discussions);
At the end of this course, participants will be able to:
Determine the various crises and their characteristics.
List the different crisis communication tenets.
Create crisis management procedures to reduce the likelihood of problems in their businesses.
Show the advantages of using the media during a crisis.
Assess and order the components of crisis communication management.
Interpret and analyze the outcomes of crisis communication management
Team leaders, supervisors, and managers of public relations departments, as well as any other staff members who might be involved in handling communication-related problems during a crisis, are the intended audience for this course.
Definition of a crisis
Overview of communication
Various types of crises
Key aspects of a crisis
Evolution of a crisis
Setting your clear objective
Responding quickly
Accepting responsibility
Appropriate messaging
Profiling your audience
Showing and maintaining credibility
Coordinating with others
Continuous monitoring
Pre-crisis phase
Crisis Management Plan (CMP)
Crisis Management Team (CMT)
The spokesperson's role
Crisis event phase
Initial response
Reputation repair
Post-crisis phase
Lessons learned
Follow up with communication
Media and communication
Media as a partner in crisis response
Social media and crisis communication
Social media as a beneficial tool or a challenge
Dynamic use of social media in crisis communication
Standard operating decisions dimension
Victims management dimension
Trust and credibility dimension
Behavior dimension
Professional expectations dimension
Ethical dimension
Lessons learned
Measuring outputs
Measuring impact
Measuring outcomes
Steps for a measurement program
Defining your objectives
Defining your audience
Defining your criteria and benchmarks
Deciding upon your timing, budget and measurements tools
Analyzing results for conclusions and recommendations
This course gives essential and in-depth practical techniques that will enable you to excel in your workplace. In this course, you will learn multi-disciplinary best practices such as how to be a better business writer and a master communicator
Over time important business documents, such as letters, contracts, or project documentation, can reach significant volumes and take up precious and expensive storage space. Moreover manually searching for relevant data can consume an untold amount of employees’ time. this course helps organizations to save on facility costs, reduce working hours, and significantly speed up business processes by converting business documents into digital records that can be electronically archived, efficiently managed, and easily accessed.
You can learn the skills you need to help a company implement, manage, and maintain a disaster recovery plan by taking a Disaster Recovery Manager training course. You will also receive a comprehensive understanding of best practices for disaster recovery during this training course.
You can take the exam and submit an application for a "Certified Disaster Recovery Manager" credential once you have mastered all the principles required for Disaster Recovery procedures. You can prove that you have the professional skills and practical knowledge necessary to implement and manage disaster recovery processes in a business by having a disaster recovery manager certificate.
In this course, participants will be sensitized to the recent trends in public relations and develop their skills to carry out contemporary roles and practice of public relations and to identify the structure of the optimal organization and responsibilities of employees of the public relations departments, planning and follow-up work in public relations departments, develop and motivate the performance of employees, planning and organizing a ceremony of reception and bidding Visitors and VIPs, develop effective communication with customers and employees, how to arrange concerts, seminars, and banquets.
This program is concerned with the development of the skills and abilities of the Public Relations Manager. Therefore, the program offers a set of training and concepts necessary to build constructive relationships inside and outside the institution based on scientific bases in building this relationship and planning it and study the extent of the institution's place in the hearts of employees on the one hand and the surrounding community. The program is concerned with providing the man of communication skills and effective communication with others as one of the elements of building relationships and what are the means to improve the internal structure of the institution and the network of formal and informal relations.
The program also provides the trainee with the skills required to make presentations and to negotiate partnerships with relevant institutions through meetings, presentations and cooperation, and partnership agreements.
All businesses in the current environment need a competitive edge. This can be gained through innovative and exciting products and services, or effective and efficient world-class employees. Top performing organizations are passionate about their most valuable resource - their staff. To maintain their high standards a large proportion of their time and energy is spent on continuous professional development, not only of their employees but of their business. This course investigates the tried and trusted management processes, procedures, and methodology used by many blue-chip companies. They use the tools to develop high levels of performance from their staff. This in turn ensures the future and reputation of their companies through innovative development, service, and evaluation. This course offers participants practical solutions to work-related issues.
Implementing an anti-bribery management system (ABMS) based on ISO 37001 has a number of advantages, including helping the organization avoid or reduce the costs, risks, and damage of being involved in bribery, fostering trust and confidence, encouraging due diligence and morally righteous business practices, etc. You must have the knowledge and abilities necessary to establish, implement, manage, maintain, and continuously enhance an ABMS in order to reap these benefits for your firm. The ISO 37001 Lead Implementer training course is where you should be for that. The training program aims to give participants a thorough understanding of ISO 37001 requirements as well as the best methods and techniques for setting up and maintaining the management system.