All businesses in the current climate need a competitive edge. This can be gained through innovative and exciting products and services, or effective and efficient world-class employees. Top performing organizations are passionate about their most valuable resource - their staff. To maintain their high standards a large proportion of their time and energy is spent on continuous professional development, not only of their employees but of their business. Teams that find solutions together make things happen. They are committed to getting the job done in the fastest and most efficient way. This doesn’t happen by accident, it is down to the leadership, trust, and teamwork. The finest teams have a clear direction and a route to reach their ultimate goal.
This program investigates the tried and trusted leadership and management processes, procedures, and methodology used by many blue-chip organizations to achieve outstanding results. They utilize highly efficient management tools to develop high levels of performance from their staff. This in turn ensures the future and reputation of their companies through innovative development, service, and evaluation. This Course offers participants practical solutions to work-related issues. You will explore a variety of behaviors, discuss leadership styles and learn how to get the most out of your staff by using state of the art techniques such as Neuro-Linguistic Programming (NLP) and Emotional Intelligence (EQ).
At the end of this course the participants will be able to:
Develop skills and abilities which can be put to immediate use in the workplace
Recognize personal style and behavior preferences
Build effective communication skills
Develop strategies for creating a positive work environment
Learn how to delegate and motivate
Build and develop teams
Recognize differing behavioral styles and learn to adapt to them to build lasting rapport
Understand the key roles you have in encouraging and developing your staff
Harness the power of personal motivation
Give and receive feedback on performance and perception
Improve their leadership skills
Use a team approach to solving problems
Understand and utilize a creative problem-solving process
Clearly analysis the source of problems
Learn to generate ideas and evaluate them
Implement and create workable action plans
Gain a greater awareness of their self and their full leadership potential
Refine their leadership styles for the benefit of their team and department
Develop adaptability in dealing with different people
Enhance decision-making skills in employees
Apply effective decision-making skills in solving problems
Learn how to cultivate key leadership styles
Manage relationships with others with effective leadership style
Head of Departments
Managers
Supervisors
Team Leaders
HR Professionals
Employees among all departments and managerial levels
The art of building lasting rapport
How to identify behavioral traits and react to them
How to modify your behavior to match other’s
Sharpen your senses to the signals others are sending you
Connect with colleagues and clients at a level that creates deeper trust and commitment
Step into another person’s shoes to better appreciate their experiences and motivations
Read body language to understand how others are thinking and responding to you
Key concepts of NLP
The relationships between NLP and Emotional Intelligence
Connecting your feelings for greater self-awareness
Eliciting emotions
Noticing your unconscious messages and following your intuitions
Self-talk and what it means
Maslow’s Hierarchy of Needs
Internal and external referencing
Powerful listening and questioning techniques
Thinking patterns
Filters to communication
The use of Metaphors
Sub-modalities
Perceptual positions
Climates of trust
Well-formed outcomes
Communication exercises
Review how to sharpen your senses to the signals others are sending you
Communicating first impressions
The secrets of body language
How we communicate
Filters to communication
Understanding the science of lying
Learning Styles
Modeling – how others do things
Logical levels of change
The importance of values in motivation
Eliciting values for yourself and your organization
The secrets of motivation
Setting goals that motivate
Creating a positive future for your organization
Testing your well-formed outcomes
Stepping into the future
Group problem-solving exercise
Introduction: Why study problem-solving and decision making
A synopsis of psychological thought
Values, Problem Solving and Decision Making
Psychological type and Lateral Thinking for Problem Solving
What psychological type reveals about me and my preferences
Using a team approach to encourage lateral thinking: ZIGZAG model
Individual or group decision making: case studies
Using your left brain & right brain to make decisions
Split-brain theory for developing effective problem-solving skills
Developing openness to new ideas in making decisions
Promoting idea mobility in teams
Understanding the creative solving process in individuals and teams
IDEAL problem-solving approach
Encouraging creative problem solving for continuous improvement
Removing blocks to creative problem solving
Convergent versus Divergent Thinking
Divergent Thinking Skills for solving problems
Using SCAMPER techniques to approach problem-solving
Applying SCAMPER techniques to make effective decisions
Challenging self-imposed assumptions
Thinking outside the box
Increasing new ideas
Getting people behind your
Evaluating new ideas
Creative leadership during problem-solving and decision-making sessions
Ensuring alignment with the corporate mission
Encouraging self-initiated activity
Endorsing Unofficial activity
Enhancing Serendipity
Importance of appreciating diverse stimuli
Practicing within-company communication for problem-solving
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractor, but also with managers, fellow employees and colleagues within our own organisation.
‘Mastering Negotiation Skills’ is a five-day course designed to explain the negotiation process in detail and demonstrate how to use it effectively, giving delegates the negotiation skills and strategies they need to succeed in today’s challenging commercial environment.
The ability to negotiate effectively and manage conflict is one of the most valuable skill sets we can develop within our organization. Not only does developing these skills allow us to negotiate better deals by creating and then claiming value, but it also enables us to manage teams more expertly, interact more constructively with colleagues and manage conflict effectively.
This course provides both a comprehensive strategic analysis of the negotiation process as well as the essential tools for planning and managing every negotiation. Delegates will learn to negotiate excellent outcomes both externally with suppliers, contractors, and customers but also internally within your organization between colleagues, departments, and managers.
One of the major keys to success in the business world is being able to apply “discipline” to your life and actions! This is the key to developing personal effectiveness and professional excellence.
This training course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organizations before, during, and after a crisis or emergency. All leaders are sooner or later confronted with the need to lead and manage their team or organization during a crisis or emergency. The leadership skills and competencies that are required in these demanding circumstances are much more challenging for the leader than normal everyday leadership. This course will also cover the basics of the COVID 19 Virus currently impacting the world. Most of our lives are a combination of work, family, and community involvement. A pandemic can affect all of these areas. Being informed and knowing what to do during a pandemic can help minimize the impact.
This course is designed for IT professionals who are looking to take on the role of Chief Information Security Officer (CISO) in an organization. The course will cover key concepts and skills in information security, including risk management, security governance, incident response, and compliance.
A five-day course on the practical aspects of piping and pipeline design, integrity, maintenance, and repair. The participants will obtain an in-depth understanding of the ASME B31 code rules and API standards, their technical basis, and practical application to field conditions.