In an ever-increasing pace of Life and Business, it becomes even more important to remove stress and operate with heightened sensory acuity. As the cost of stress to the employer continues to grow, organizations must recognize stress in their employees and train management to manage stress productively. A recent survey showed that 1 in 5 people report their work to be very or extremely stressful, citing the nature of their work, relationships at work, or their employer as the cause.
It has been stated, that “The ability to ‘communicate well’ is ranked the number one key to success, by leaders in business, politics and the professions.” To be really successful in business, it is essential to learn, appropriate, practice and develop, vitally effective communication skills, both on a one-to-one basis, and to small and large groups. This two-module seminar covers these strategic areas in a unique, proactive manner, and result in top-quality performance.
Identify and reduce stress in themselves and others.
Develop ways of Managing the most Important element - TIME.
Maximizes performance and motivation at work.
See how every area of life is affected by Communication.
Upgrade their personal communication and presentation skills.
Managers & Supervisors
Team leaders
Employees who want to gain great skills & knowledge to improve their career
Course Outlines:
Managing yourself and the resources at your disposal.
What are you and your team trying to achieve?
Defining your objectives and key result areas.
Establishing responsibilities and priorities.
Effective use of diaries, time planners, time logs, etc.
Criteria for prioritizing – urgent and important.
Planning and scheduling your activities.
Dealing with interruptions and distractions – staying focused.
Managing time under pressure.
Developing a proactive approach to short, medium, and long term plans.
Investing time and effort in order to achieve more in the future.
Your time management behavior – preferred working styles.
Personal effectiveness – a guide to self-discipline.
Highlighting personal ‘time-stealers’ and areas of weakness.
Managing people managers, colleagues, team members, and customers.
Getting more things done through assertive behavior.
Making the most of meetings as participants or chairperson.
The rules of effective delegation - overcoming personal preferences and prejudices.
Using delegation as a means of coordinating the workload of your team/department.
Delegation:
Freeing up your time.
Developing staff.
Ongoing Self-development:
Reviewing your management of time at regular intervals?
Overcoming your old habits - maintaining your new standards?
The Rules of Communication - overcoming personal attitudes. Stereotypes, Prejudices and Beliefs.
Why people do what they do and Influencing for Results.
Moving from reactive to proactive.
Working to priorities when everything is urgent.
Taking control through planning and time management.
Managing conflicting demands from more than one person.
What is stress? - Recognising the physical and behavioral signs, Stress in the mind and body.
What contributes to workplace pressures? – The top ten causes.
The impact of stress on personal performance – the positive and negative effects of stress.
Recognizing the signs of stress in ourselves.
Maintaining an effective balance between home and work.
How to gain control of your Mind can reduce or eliminate stress.
The symptoms of short term and long term stress.
Recognizing your individual stress response and that of others.
Learning to recognize your stress level and key stressors.
The major causes of stress at work and at home.
How to develop self-belief to overcome stress.
When stress aids performance and when stress detracts from performance.
Learning behavior types: passive, aggressive, passive-aggressive, and assertive.
How conscious and sub-conscious thinking affects behavior.
Developing self-assertiveness to achieve greater control over stress.
Improving your communication skills to manage aggression, stress, and conflict from others.
Stress handling strategies for you and your team.
Maintaining an effective balance between home and work.
Changing your mindset – seeing the positive side of change in the workplace.
Motivating yourself and others under pressure.
Developing a preventative rather than remedial approach to team problems.
How Mind Focus techniques can reverse negativity into positive action.
Participants will learn about the field of communication for development in this course (C4D). In order to encourage participation and engagement with kids, families, communities, and networks for positive social and behavioral change in both development and humanitarian contexts, C4D is an evidence-based strategy that makes use of a variety of communication tools, channels, and approaches. It incorporates knowledge and ideas from social, behavioral, and communication sciences.
In order to meet these new challenges and take advantage of chances for innovation to bring about behavior and social change, participants in this three-day course will need new and improved communication competencies.
Too often company executives and professionals spend most of their time fixing day-to-day problems. They react to problems, rather than focusing on what they would like the company to be and then on making it happen. This program focuses on changing the way we think from reacting (responding to day-to-day problems, fixing and repairing) to developing plans for what we want to have happened and then implementing the plans.
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractor, but also with managers, fellow employees and colleagues within our own organisation.
‘Mastering Negotiation Skills’ is a five-day course designed to explain the negotiation process in detail and demonstrate how to use it effectively, giving delegates the negotiation skills and strategies they need to succeed in today’s challenging commercial environment.
"Going back to basics". This is the main theme of this highly interactive course which aims to help participants recognize the need to simplify their organizational processes and procedures. The course will provide the participants with international best practices which will help them understand the causes of complexity and identify areas for improvement by focusing on eliminating waste, simplifying procedures, and standardizing and automating opportunities. Participants in this practical course will also learn tools to map and diagram processes and procedures revealing issues and opportunities for improvement. Various hands-on tools will present participants with the opportunity to transfer this knowledge to their organization and expect immediate results.
Day in, day out, Executive Secretaries and provide high-level support for top executives. They work usually with very little supervision, anticipating needs, and managing the day to day demands of busy and challenging workloads competently and often with little acknowledgment or encouragement!
This training course seeks to develop and stretch the skill-set of EAs This training course will help them to understand how to work with different leadership styles and at the same time develop the competence, confidence, and mindset to achieve excellence and to recognize their value to their organizations.
Certified Hotel Administrator (CHA) is a credential that recognizes your competence and talents in the hotel industry. It honors General Managers and Hospitality Executives’ leadership and management abilities and provides them with more prospects for advancement. CHA Certified Hotel Administrator credential is one of the most prestigious certifications available.