The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in the law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure, and protect critical information, is necessary for every organization.
This course conveys practical methods for identifying and developing the systems of records management and document control that an organization needs. By the end, each participant will have a plan of action as well as the necessary skills to assist with the development and implementation of an appropriate program for managing their organization’s documents, records, and information.
At the end of this course the participants will be able to:
Develop a records management program to enhance the value of the organization’s information and reduce risk and cost
Develop document control methods to identify, secure, protect and retain critical information
Apply regulations and standards to the management of information for compliance
Identify risks associated with poor management of information to reduce penalties and cost
Develop an information asset register to identify critical information within their organization
This course is designed for individuals who manage, or who are involved with, any aspect of document control and records management. This includes records and information managers, in-house counsel, privacy officers, information security and protection managers, litigation and discovery staff, compliance officers, internal auditors, IT and enterprise content management professionals, and administrative managers.
The organization: How your information is managed today
Definitions: Understanding what the information terms mean
Document control and records management: Similarities and differences
Your organization
Identifying its type
Identifying its staff
Identifying its information
Defining information goals for the organization
Business case
Defining the purpose
What to include
Objectives of the case
Document Control specifics
Records Management specifics
Records review
Identification of documents and records
Critical information, documents, and records
Electronic and physical formats
Storing records
File plans
Challenges and problems
Classification of records
Retention and disposition
Laws, regulations, standards, and business requirements
Developing a retention schedule
Privacy and protection
Transparency
Integrity
Security
Business, historical, and preservation archives
Psychology of filing
Accountability
Communication and collaboration
Creating the information management message
Knowledge transfer
Developing the education package
Sponsorship and guidance from senior management
Information management strategy
Development of a plan to deliver document and records management
Policy and guidance writing
Information asset register
Document control and records management process plans
Change management
Risk and recovery: Disaster prevention and continuity planning
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‘Mastering Negotiation Skills’ is a five-day course designed to explain the negotiation process in detail and demonstrate how to use it effectively, giving delegates the negotiation skills and strategies they need to succeed in today’s challenging commercial environment.
The ability to negotiate effectively and manage conflict is one of the most valuable skill sets we can develop within our organization. Not only does developing these skills allow us to negotiate better deals by creating and then claiming value, but it also enables us to manage teams more expertly, interact more constructively with colleagues and manage conflict effectively.
This course provides both a comprehensive strategic analysis of the negotiation process as well as the essential tools for planning and managing every negotiation. Delegates will learn to negotiate excellent outcomes both externally with suppliers, contractors, and customers but also internally within your organization between colleagues, departments, and managers.
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