To excel as an Office Manager, Administrator, or Secretary you need to perfect your interpersonal and behavioral skills, to ensure you stay in control and on top of every one of your responsibilities.
At the end of this course the participants will be able to:
Learn how to prioritize and cope with multiple tasks.
Learn how to think as a manager – planning, making decisions, and solving problems.
Learn how to improve their communication skills to enhance their relationships.
Learn to manage your thoughts and feelings and improve self-confidence.
Learn how to be assertive and therefore more effective in the workplace.
Understand and develop intrapersonal and interpersonal skills.
Professionals seeking to raise their consultancy skills
All HR Staff interested in Internal Consultancy
Team Leaders responsible for internal consultancy
Technical Professionals who wish to develop their internal consultancy and communication skills
Individuals who desire to develop and facilitate internal consultancy projects
Heads of departments who need to get special projects delivered on time and within budget
Introductions – Getting to know each other.
Understanding and clarifying purpose, vision, and mission.
External and internal customer service.
The secret to working smarter rather than harder.
Using high leverage activities to achieve more in less time.
Controlling, prioritizing and organizing your work.
Making a long term plan to create the best office in the company!.
Streamlining your office systems.
Getting your paperwork under control.
Making your office user friendly and efficient.
Harnessing the power of the mind – through Mind Mapping Techniques.
Right brain/left brain theory.
Managing larger projects to meet deadlines.
Planning skills – using a Gannt chart to chart work progress.
Problem-solving techniques.
Becoming more proactive.
Decision-Making tools.
Managing meetings effectively.
Keeping minutes of meetings.
Working with more than one manager.
Common communication mistakes.
Different styles of communication.
Communicating with Confidence.
Learning to be more assertive.
Win-win conflict resolution.
The most effective way to say no.
Understanding and using body language.
Understanding gender differences in communication.
Overcome biases and discomfort associated with exercising power.
Understanding different personality types and how to deal with them.
How to create an effective working relationship with any kind of boss.
Listening skills – seeking to understand before being understood.
The number one reason we don’t listen well.
Creating a professional image.
Leadership skills.
Knowing and accepting yourself as a leader.
Making things happen from anywhere in the organization.
How to make presentations with confidence and power.
Overcoming the fear of public speaking.
Learn the essentials of planning a presentation.
How to hold the attention of a group.
Painless methods for giving corrective feedback.
Best practices for delivering positive feedback.
Understanding the main causes of stress.
How to build self-confidence and strength the ability to respond to difficult situations.
How to relax and refresh the mind and body.
The signs, symptoms, causes, and triggers to stress.
Why stress is a powerful messenger.
How to break the vicious cycle of stressful thinking.
The essential skills of emotional intelligence.
Using emotional intelligence at work.
Transforming fear and negativity and reactive-ness.
Becoming a more proactive, responsible and self-aware person.
Continuing Professional Development - where to go from here.
Day in, day out, Executive Secretaries and provide high-level support for top executives. They work usually with very little supervision, anticipating needs, and managing the day to day demands of busy and challenging workloads competently and often with little acknowledgment or encouragement!
This training course seeks to develop and stretch the skill-set of EAs This training course will help them to understand how to work with different leadership styles and at the same time develop the competence, confidence, and mindset to achieve excellence and to recognize their value to their organizations.
This course is designed to familiarize students with access control hardware, basic system wiring, software installation, and basic system programming. The purpose of this course is to guide students through the step-by-step process required to ensure the basic functionality of a Lenel access control system. The fundamentals course is the first course in the technical certification curriculum that supports the basic knowledge required for all Professional, Expert, and Design Architect certification tracks.
This program provides an introduction to finance and accounting for those who have no prior knowledge of this business area. It is designed to train the participants to support operational and financial processes. Those attending this course will gain a clear understanding of the essential terminology of finance and accounting. They will also learn the principles and techniques of accounting systems through practical examples and exercises.
The overall aim of the program is to ensure that those who attend will be able to perform more effectively and efficiently within the workplace.
To excel as an Office Manager, Administrator, or Secretary you need to perfect your interpersonal and behavioral skills, to ensure you stay in control and on top of every one of your responsibilities.
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively
In a world crowded with knowledge and information as well as the challenges facing the world of informatics in terms of information organization and classification and documentation in various vessels and facilitate mechanisms to access them in a timely manner and in a world where modern technology steps amazing and fast to help individuals and institutions in information management.
Information is no longer just a kind of luxury, which boasts communities or organizations, but has become a cornerstone in the development of society and achieve the desired well-being. ICT has entered all fields of social and human sciences. Fundamental to the maximization of human thought and mind computers, networks, and means of modern communication and artificial intelligence and systems of expertise.