The Six Sigma methodology is a systematic application, focused on achieving significant financial results and increasing customer satisfaction. When properly deployed on carefully selected business projects, this methodology can lead to a significant reduction, and in many cases elimination, of defects, process waste and out-of-control processes which translate into dramatic business gains.
Various exercises and a full case study will be used to direct and illustrate the implementation of a project. Learned skills are practiced and applied through individual and team exercises as well as individual projects. Participants will be able to apply the concepts learned in the course to a business improvement project assigned to them by their management sponsor. Games and discussions will be used to enrich course delivery.
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
The level of competition in current business environments requires a focus on practices that assist in the management of personal and workgroup tasks, priorities, and projects. All types of organizations need to find more productive means to offer their products and/or services, so goals are established and tasks assigned to better meet customer and stakeholder needs. A focus on the use of productive practices allows for effective and efficient management of project work, establishing priorities and meeting deadlines, and is an important part of customer service.
To become a distinguished administrative leader, you must master the executive skills capable of making distinguished administrative decisions characterized by the search for achievement of successes, which requires the stability of personal ability to analyze and criticize as well as innovation to reach for excellence and job excellence compared to competitors.
This Public Policy, Governance & Administration training course is a must-have class introducing the fundamentals of public policy being the main instrument to respond to diverse public problems which appear to be increasing in quantity and complexity.
The Certificate in Needs Assessment and Strategic Planning training course is designed to provide participants with a comprehensive understanding of the process of conducting needs assessments in various settings. Needs assessment is a critical process that helps organizations to identify gaps and improve their services. In this course, participants will learn how to design and conduct a needs assessment, analyze data, and develop strategies to address identified needs.
Information Technology Infrastructure Library ITIL v4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.