Did you know that approximately 85% of job success is based on “soft skills” while only 15% is based on technical knowledge? Whether you are interacting in the boardroom, online or abroad, effective soft skills will make the biggest impact in successfully building relationships.
First Impressions, Making an Impact, and Achieving your Objectives are just three benefits from this dynamic training conference. During the Mastering Business Etiquette & Protocol training conference, participants will gain practical knowledge and advanced skills to help them prepare for key interactions with colleagues.
This training conference develops the concept of business etiquette and the proper etiquette practices for different business, work, and social scenarios. Participants will learn the etiquette requirements for a meeting, entertaining, telephone, and internet business interaction scenarios. Additionally, the training conference addresses etiquette challenges when doing business in a multi-cultural situation or meeting.
Gain advanced skills for gaining social, business, and international exposure
Learn the principles of international business protocol and professional etiquette
Understand how to behave correctly in both business and social situations including formal dinners, networking, and online webinars, and social media.
Learn how to establish effective communication with different types of guests, from different counties and levels of management
Demonstrate appropriate personal and professional conduct and follow both social and business rules
Understand how to apply proper communication and professional etiquette at all levels and at all times
Implement different variations in protocol and professional etiquette from different cultures, nations, and regions
Plan VIP visits and formal occasions while executing the role of the ideal host
Learn International and Local variation in Business Etiquette & Protocol
Apply the foundations of meetings and concerts official reception protocol
Learn new communication and multi-cultural skills – by telephone, online, email and face to face
Business leaders, senior executives, and those involved in international affairs
Departmental supervisors, internal consultants, and human resources staff
Project managers and technical professionals and engineers
What is etiquette and why does it matter
Etiquette knowledge self-assessment
Understanding etiquette: conventions in social behavior and expected behavior patterns
Everyday manners, courtesy and common mistakes and rude behavior
Best practice behaviors for attending business meetings
Ten principles of office etiquette and work protocols
Guidelines for planning and chairing a meeting, event or seminar
Before the meeting
On the day of the meeting
Chairing the meeting
Following up on points and actions
Internet usage in the workplace and Netiquette
Behaviors, rules, and etiquette for formal occasions and encounters
Formal dinners and events: Etiquette, rules, and protocol
Dealing with visitors and hosting business events
Professional networking; how to work a room and social etiquette in business conferences, external meetings, and events
Business meals basic and advanced table etiquette;
Basics of Table Etiquette
Holding & Resting Utensils
Business Dining Etiquette
Multi-cultural Highlights
Specific Food Etiquette Guidelines
Test your international etiquette skills – Part 1
Understanding and working professionally with North Americans
The cultural differences and etiquette of dealing with Europeans
Working with British colleagues, contacts, and suppliers
Cultural differences of Scandinavia, including Sweden and Denmark
The Russian way, how to work with colleagues from the Soviet Union and near neighbors
Test your international etiquette skills – Part 2
Understanding and working professionally with India
The cultural and legal differences and etiquette of dealing with China
Working with African colleagues, contacts, and suppliers
Cultural differences between Japan and other Asian countries, including Korea and the Philippines
Brazil and South American cultures and social mannerisms
Guidelines for receptionists, security, and service staff
Making introductions, greeting people, shaking hands, and other protocols
Dealing with difficult people and situations and how to say no nicely
Telephone communication best practice and etiquette
Politeness in written communication and email etiquette
How to handle customer service and supplier communication etiquette and common protocols
Understanding the role of ethics in the workplace
The challenge of diversity, inclusion and equality
Sustained public relations campaigns can help drive strategic organizational change, build public perceptions and drive reputation with key stakeholders. Well planned and executed campaigns are a cost-effective means of changing perceptions and increasing stakeholder value for an organization.
This powerful program takes a problem-solving approach to the design of PR campaigns. By closely fitting the campaign to core business priorities as well as project objectives campaign design reinforces key messages and organizational strategy. Participants will develop the skills to design, plan, cost, deliver, and evaluate campaigns using the full range of PR media and channels. Case study examples in print and video will be used throughout. Action planning for the workplace to put ideas into action is a strong feature of the program.
The program has been designed to be interactive with several case studies and group exercises. A modular approach will take the delegates through the four stages of Crisis Management - Preparation, Planning, Response, and Recovery. Participative lectures will involve the use of PowerPoint, handout material, work manual with all instructor notes and slides, examples of best practice, and appropriate video/DVD material. The use of flip-charts, syndicate workshops, and reporting back sessions will encourage a fully participative and enjoyable event.
This is a comprehensive career development program intended for those seeking job-related skills in Inspection of Process Industry units for Maintenance, Operational Condition, Corrosion, Safety, Quality Assurance, and Quality Control.
In our modern world, products are developed, launched, upgraded, and re-launched in record times. Agile Product Management is crucial in gaining a competitive advantage and prospering in the fast-moving and ever-changing times. Product managers need to develop interdisciplinary skills that allow them to work effectively and agilely with diverse groups of colleagues, from innovation to product and sales and marketing.