Did you know that approximately 85% of job success is based on “soft skills” while only 15% is based on technical knowledge? Whether you are interacting in the boardroom, online or abroad, effective soft skills will make the biggest impact in successfully building relationships.
First Impressions, Making an Impact, and Achieving your Objectives are just three benefits from this dynamic training conference. During the Mastering Business Etiquette & Protocol training conference, participants will gain practical knowledge and advanced skills to help them prepare for key interactions with colleagues.
This training conference develops the concept of business etiquette and the proper etiquette practices for different business, work, and social scenarios. Participants will learn the etiquette requirements for a meeting, entertaining, telephone, and internet business interaction scenarios. Additionally, the training conference addresses etiquette challenges when doing business in a multi-cultural situation or meeting.
Gain advanced skills for gaining social, business, and international exposure
Learn the principles of international business protocol and professional etiquette
Understand how to behave correctly in both business and social situations including formal dinners, networking, and online webinars, and social media.
Learn how to establish effective communication with different types of guests, from different counties and levels of management
Demonstrate appropriate personal and professional conduct and follow both social and business rules
Understand how to apply proper communication and professional etiquette at all levels and at all times
Implement different variations in protocol and professional etiquette from different cultures, nations, and regions
Plan VIP visits and formal occasions while executing the role of the ideal host
Learn International and Local variation in Business Etiquette & Protocol
Apply the foundations of meetings and concerts official reception protocol
Learn new communication and multi-cultural skills – by telephone, online, email and face to face
Business leaders, senior executives, and those involved in international affairs
Departmental supervisors, internal consultants, and human resources staff
Project managers and technical professionals and engineers
What is etiquette and why does it matter
Etiquette knowledge self-assessment
Understanding etiquette: conventions in social behavior and expected behavior patterns
Everyday manners, courtesy and common mistakes and rude behavior
Best practice behaviors for attending business meetings
Ten principles of office etiquette and work protocols
Guidelines for planning and chairing a meeting, event or seminar
Before the meeting
On the day of the meeting
Chairing the meeting
Following up on points and actions
Internet usage in the workplace and Netiquette
Behaviors, rules, and etiquette for formal occasions and encounters
Formal dinners and events: Etiquette, rules, and protocol
Dealing with visitors and hosting business events
Professional networking; how to work a room and social etiquette in business conferences, external meetings, and events
Business meals basic and advanced table etiquette;
Basics of Table Etiquette
Holding & Resting Utensils
Business Dining Etiquette
Multi-cultural Highlights
Specific Food Etiquette Guidelines
Test your international etiquette skills – Part 1
Understanding and working professionally with North Americans
The cultural differences and etiquette of dealing with Europeans
Working with British colleagues, contacts, and suppliers
Cultural differences of Scandinavia, including Sweden and Denmark
The Russian way, how to work with colleagues from the Soviet Union and near neighbors
Test your international etiquette skills – Part 2
Understanding and working professionally with India
The cultural and legal differences and etiquette of dealing with China
Working with African colleagues, contacts, and suppliers
Cultural differences between Japan and other Asian countries, including Korea and the Philippines
Brazil and South American cultures and social mannerisms
Guidelines for receptionists, security, and service staff
Making introductions, greeting people, shaking hands, and other protocols
Dealing with difficult people and situations and how to say no nicely
Telephone communication best practice and etiquette
Politeness in written communication and email etiquette
How to handle customer service and supplier communication etiquette and common protocols
Understanding the role of ethics in the workplace
The challenge of diversity, inclusion and equality
Social media marketing is one of the most important digital marketing channels. Social media marketing uses social media platforms to create awareness about the product. Digital Marketing uses online and offline channels to promote products to the customer.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
This program provides the Public Relations and Service Department Managers the essential skills to create goodwill for your products, services, and ideals. It aims to assist you to do an effective job of building the Image of your Organization or department. It discusses the art and techniques for effective public relations (Image Building). Image building is discussed as an essential planned activity: including PR deliverables, Tasks, Resources, and Strategy Options. Program content includes: Analysis & Definition of PR Issues, Developing Action Plans, Communication & Implementation, and, monitoring and evaluation of outcomes.
Today’s executives have no room for error in navigating the market upturn to ensure their organization's survival and success. This all-new capstone to our Management Program is a fast track to more effective senior management by learning to best leverage your corporation’s competencies and build high value, sustainable growth.
An excellent course for experienced executives looking for late-breaking management ideas centered on strategy and “growth maximization” to prepare for market realities in the next three years.
Self-mastery is not achieved by accident - it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing. As we master our own emotions, we can enhance our ability to lead others, acting as a role model and someone others would truly wish to follow. Through this program, you will learn a great deal about yourself – how you think, how you perceive the world and how others perceive you, how you communicate and how you can enrich your communication skills - and through that process, you will learn how to lead others with great skill.
Risk is key in any project yet is often misunderstood as to the huge value that it can deliver, both to the project itself and to the people involved. This interactive, highly practical Risk Management Professional training course is designed to help delegates cover the risk management framework from the fundamentals up to the senior management level. This training course is delivered in such a way that delegates can expect to become skilled risk practitioners themselves.