The Sales Professional of today is a business person, a negotiator, a coach, a counselor, a friend, a leader, a Key Account manager, a support resource, and, from time to time, still an enforcer. The role is now multi-faceted, complex, and changing all the while. The Sales Professional of today needs great flexibility and a wide range of cubs in the bag.
Integrate consultative and value-added selling into their professional practices
Understand the process and psychology of the sales cycle
Synchronize their selling cycle to the buying cycle of the customer
Manage the value of their customers
Identify the right professional selling behaviors and skills needed to maximize sales performance
Develop the right personal habits to optimize selling effectiveness
Apply the different steps of the sales process and identify the need for each step
Analyze and apply the principles of successful negotiations and handling objections
Recognize the basics of customer relationships management and influencing outcomes
Sales and Marketing Staff as well as anyone who needs to sell a commodity or an idea to another person
Turbulent Times for Companies
Evolution of Personal Selling
Are We Selling Something or Helping the Customer Buy?
Personal Selling Profile
Personal Management
Impact of Your Appearance
Time management for salespeople
Understanding the psychology of selling
Developing a Strategy for Sales Success (The BAT Formula: Behavior, Attitude, and Techniques)
Functions of the Sales Presentation
Professional Skills
The ASAP Formula (Art, Science, Agility, Performance)
The 7-Step Sales Process
Overcoming Objections Which Comprise 6 Major Factors:
Need
Features
Company
Price
Time
Competition
Closing Techniques
Purpose of Communication
Elements of Communication with Others
Questioning and Probing Skills (The RAIN Model: Rapport, Aspirations, Impact, Need Analysis)
Service Beliefs and Philosophy
Basic Attributes of a Positive Attitude
Value of Your Customer and How You Manage It
Causes of Customer Attrition
How to Respond to Different Buyers and Different Personalities
The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in the law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure, and protect critical information, is necessary for every organization.
The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in the law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure, and protect critical information, is necessary for every organization.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
It is universally recognized that for any company to succeed it must take a proactive approach to risk management. Over the last few years, Companies and several countries legislators have been focusing on Process Safety as a method to reduce the risks posed by hazardous industries. Process Hazard Analysis (PHA) is recognized as being a critical tool in the implementation of a successful risk management system
The level of competition in current business environments requires a focus on practices that assist in the management of personal and workgroup tasks, priorities, and projects. All types of organizations need to find more productive means to offer their products and/or services, so goals are established and tasks assigned to better meet customer and stakeholder needs. A focus on the use of productive practices allows for effective and efficient management of project work, establishing priorities and meeting deadlines, and is an important part of customer service.
Through training as a lead disaster recovery manager, you can gain the knowledge and skills required to assist a company in creating, administering, and executing a disaster recovery plan. You will learn about business continuity management's best practices for disaster recovery processes and ICT disaster recovery services throughout this training course.