Quality has become a must for all industries and services. The challenge today is not only to implement quality programs. It is also to reach high performance and ensure customer loyalty through products and services delivered on time at the right quality level, at the right price.
The main purpose of this course is to give an integrated view of quality management, quality systems, and improvement techniques: how they are linked, how to integrate them into the organization the second purpose is for the participants to learn and use an efficient quality improvement toolbox and methodology.
At the end of this course the participants will be able to:
Understand the evolution of quality management in products and services.
Assess the quality performance of a business and its financial considerations.
Understand the quality management functions, how they are linked, and make recommendations to an organization.
Recommend an appropriate quality improvement methodology with respect to a company’s structure, culture, and values.
Understand the link between quality, human resources, change management, and leadership.
Improve system performance without incurring additional capital or operating costs.
Learn how to improve throughput and cycle time without the need for added resources.
Adapt your Lean systems to manage unexpected disruptions.
Focus management effort and resources to best effect.
Increase in inventory turnover and shorten lead times.
Individuals
Managers
Supervisors
Everyone those that are engaged in quality models, awards, ISO, and TQM implementation as well as rising structure performance.
Definition of quality and quality models
History of quality
Defining TQM
TQM critical success factors
The relationship between ISO 9000 and TQM
Benefits of implementing a quality model
The cost of poor quality
Comparing the gurus (Deming, Crosby, Juran, etc.)
National quality awards:
The Malcolm Baldrige national quality award
EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award
Selecting the right model for your organization
The quality maturity ladder
Customer-driven quality
Plan, Do Check, Act (PDCA) model
Eight-step problem-solving methodology
Process thinking
Eliminating the nonvalue added
Management by facts and data
Continual improvement and Kaizen
Enhanced employee participation through idea-generating systems
Employee reward and recognition
What is a quality tool?
The seven quality control tools
Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification
Brainstorming
Tree diagrams: how-how and why-why diagrams
Force field analysis
Affinity diagrams
Process mapping: 'the turtle'
Poka-yoke
Lean thinking
The seven types of waste in organizations
Visual management and the 5S program
Six sigma
Definition of benchmarking and reasons to benchmark
Levels of benchmarking
Pros and cons of different benchmarking approaches
Unit 5: Elements of a Continuous Improvement Process:
The eight steps to achieve improvement
Critical success factors and common failure factors in TQM
Corporate social responsibility (CSR) is a management concept whereby companies integrate social and environmental concerns into their business operations and interactions with their stakeholders. CSR has been considered an efficient marketing tool for gaining the competitive advantages a company needs in order to be on top in the context of the current hyper-competitive environment.
You will learn vital skills for managing and creating content in this course. To help you establish a social media presence, you'll learn how to craft compelling social media posts and how to develop a powerful brand. Additionally, you'll discover how to create an ongoing procedure for handling your content. A content calendar should be created, postings should be managed and moderated, data should be analyzed for insights and iteration, and post effectiveness should be increased.
Are you under pressure from an ever-growing task list, conflicting demands and constantly changing priorities? Productive working practices are valuable skills in today’s work environment. Competition is intense and companies need people who can organize their time effectively, collaborate with others to achieve goals, and who constantly strive to better meet customer and stakeholder needs.
This popular course will support you to develop practices and techniques to manage this pressure proactively, allowing you to meet deadlines and deliver against your objectives. You will also develop skills in working well with others to ensure success.
The 5-Day Mini MBA is a unique distillation of the skills that need to be acquired in order to be considered successful in modern business. Not everyone is able to devote a year or two of their time to studying for a Masters in Business Administration, but in an age of rapid change in a highly competitive environment, it is crucial to have a thorough understanding of the issues involved in the smooth and successful running of a business. The 5 Day Mini MBA Leadership & Management Masterclass is a highly intensive training course covering all the usual subjects associated with an MBA. In 5 days, a delegate will learn what normally takes a year of full-time study. The Mini MBA course is designed to provide delegates with comprehensive knowledge of fundamental, proven strategies taught as both an academic and practical exercise. As a result, the course will provide a comprehensive understanding of the skills and knowledge that will be required for any person to further develop their business knowledge and skills and even to prepare them for actual formal study for an MBA. The course is designed to be delivered either as an “In House” class for an organization’s directors and senior management or as a public class where delegates from a number of companies can learn both from the course and from one another and exchange ideas and best practice.
Large capital-intensive projects in the oil and gas industries require substantial - and mostly risky - investments in the acquisition, exploration, and subsequent operation and maintenance of new organizational assets.
The decision of whether or not to invest in new capital projects in the oil and gas industry starts with critical decisions during the exploration phase of new development or the expansion of an existing field. The decision-making tools used to analyze project risk under conditions of uncertainty will help companies to determine the probability of success or loss and will drive the decision to develop or abandon the well.
Crisis management is concerned with responding to, managing, and recovering from an unforeseen event. Risk management is concerned with identifying, assessing, and mitigating any activity or event that could cause harm to the business. Risks can be strategic or operational in nature. A business continuity plan (BCP) is a process that outlines the potential impact of disaster situations on business operations. It creates policies that respond to various situations to ensure a business is able to recover quickly after a crisis.