Demands to increase effectiveness and efficiency on leaders and managers in today’s current business environment are more prevalent than ever before. A person can become more effective and efficient if they have the desire and willpower to make changes in their work behavior. Certain leadership and management principles, however, must be learned and practiced and these principles do not come naturally. A person learns and develops skills in these areas through a never-ending process of self-study, education, training, and experience. In a fast-paced, continual changing world, personal development is an effective practice a manager must possess to sharpen the wide variety of skills needed to carry out responsibilities and successfully accomplish the organization’s goals.
The purpose of this comprehensive Complete Course on Management and Leadership is to assist persons at all levels in developing or enhancing their ability to lead and manage and achieve extraordinary results. The complete course is designed to be consists of two separate, but closely interrelated modules on management and leadership. It provides practical skills to take back to the job, along with insights needed to adapt principles to specific work environments.
At the end of this course the participants will be able to:
Provide proven methods and cutting edge techniques for taking managerial performance to a higher level.
Enhance skills and abilities which can be put to immediate use in the workplace.
Articulate an understanding of the role of management and leadership in one’s business.
Identify best management and leadership practices.
Understand management and leadership and its role in the development of successful organizations.
Managers & Supervisors
Team leaders
Employees who want to gain great skills & knowledge to improve their career
Understanding what courage really is.
Having the courage to know yourself.
Choosing the right management style.
Putting yourself on the line-taking responsibility.
Overcoming limiting thoughts and behaviors.
Having the courage to turn your ideas into action.
Defining organizational conflict.
Understanding the causes of conflict.
The Thomas-Kilman Conflict Mode Instrument.
Dealing with different learning styles.
Managing conflict effectively.
Obtaining the benefits of productive disagreement.
Focusing on continuous improvement.
Malcolm Baldrige assessment criteria.
The role of organizational culture.
Overcoming resistance to change.
Coping with risk and risk avoidance.
Measuring the success of improvement efforts.
Characteristics of effective teams.
Characteristics of ineffective teams.
Managing the factors affecting team performance.
Supporting team development.
Understanding team member styles.
Enhancing team member competencies.
Balancing analytical and creative thinking.
Effective use of mind mapping.
Capturing the power of brainstorming.
Breaking the ten mental locks.
The four roles of the problem-solving process.
Treating problems as challenges.
Introduction to leadership and the course.
Identification of strategic principles of leadership skills.
Challenges leaders face in changing organizations.
Conditions in the changing culture that require leadership.
The role of leadership in strategic thinking organizations.
Understanding the role of organizational change in leadership.
The role that organization type plays in leadership development.
Developing a culture of organizational excellence in our work environments.
Questioning the status quo of productive organizations.
Leaders modeling the way through personal execution.
Developing a concept of leadership excellence and customer focus.
The components of change by implementing a new culture.
Importance of leadership and communication methods.
Interpersonal, open communication is two-way.
Understanding how interpersonal communication preferences differ.
Communicating empowerment techniques in leadership.
Leaders need to develop an active listening communication style.
Communication and interaction openness develops trust.
Successful interpersonal interaction develops leaders with trust.
Characteristics of a leader’s interpersonal interaction.
Identification of the personal interaction style.
Individual strengths and challenges of each interpersonal style.
Understanding how people work better together using diverse interaction styles.
Leadership is establishing trust in interpersonal relationships.
Understanding the leadership benefits of an environment of innovation and improvement.
Leadership in developing a personal change plan.
Understanding problems inherent with change.
Leading others through critical change initiatives.
With competition increasing every day and the mounting pressures that characterize tough economic times, you need proven marketing techniques to generate demand for your products and services. The Certified Marketing Professional training course offers a variety of important marketing concepts that will give you solid knowledge about conventional marketing topics such as marketing planning, marketing audit, marketing communications, and marketing research. It is a must for professionals who would like to exploit marketing arenas for the first time or wish to refresh their marketing know-how.
Certified Hotel Administrator (CHA) is a credential that recognizes your competence and talents in the hotel industry. It honors General Managers and Hospitality Executives’ leadership and management abilities and provides them with more prospects for advancement. CHA Certified Hotel Administrator credential is one of the most prestigious certifications available.
This course is designed for IT professionals who are looking to take on the role of Chief Information Security Officer (CISO) in an organization. The course will cover key concepts and skills in information security, including risk management, security governance, incident response, and compliance.
The Service Operation (SO) module is one of the certifications within the ITIL Service Lifecycle workstream. This module focuses on the principles, processes, operational activities, and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT service management.
The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design, and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.
The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Operational Support and Analysis module from the Service Capability workstream.
Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.
The leadership bears new responsibilities and burdens posed by the successive challenges of change in the era of globalization, the communications revolution and the Internet sovereignty that have begun and will not end.
Together, these factors lead to the need to ascertain the readiness of the executive leader and his ability to deal with these challenges of a strategic nature and adapt them to serve the purposes, goals, and objectives of the institution and achieve its higher mission.