The "ILM Endorsed Leading and Managing Change" course is the perfect venue for introducing change and change management to participants and the organizations they represent. Participants will gain a lot from a course created to offer insightful information on what has become a legitimate concern for all companies.
At the end of this course, participants will be able to:
Give an explanation of the leadership and management approach to "change."
Analyze change and create plans and strategies to deal with it.
Control your aversion to change and your awareness of the intense feelings it brings on
Discuss and create communication plans to speed up transformation.
Gain an understanding of organizational cultures and how they affect endeavors to bring about change.
All business professionals are interested in learning how to deal with and manage change on an organizational and personal level, including change managers, business process improvement specialists, change management team members, coordinators of reorganization and mergers, implementers of organizational change, etc.
Change and change management
Defining organizational change
Nature of organizational change
Reasons and challenges
Typology of organizational change
Adaptive
Innovative
Radical
Diagnosing the intensity of change
The change equation
The importance of frameworks
The connectivity of change
Change agents and transformation
Types of change agents
Competencies of change agents
Change management and stakeholders' analysis
Leadership and organizational change
Management adaptation to change situations
Evaluating the need for change
Preparing and planning for change
Kotter's eight-step model
People and change
Why do people resist change
Forms of resistance and how to deal with them
Individual factors versus group factors
Stages people go through when resisting change
The 'SARAH' model
Managing the transition stage
Managing resistance and emotions
Risks associated with change
Identifying and managing risks
Risk-impact probability chart
The importance of communicating change
What people want to hear and what they need to see
Elements of a change communication plan
Dos and don’ts when communicating change
Understanding organizational and corporate cultures
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractor, but also with managers, fellow employees and colleagues within our own organisation.
‘Mastering Negotiation Skills’ is a five-day course designed to explain the negotiation process in detail and demonstrate how to use it effectively, giving delegates the negotiation skills and strategies they need to succeed in today’s challenging commercial environment.
The ability to negotiate effectively and manage conflict is one of the most valuable skill sets we can develop within our organization. Not only does developing these skills allow us to negotiate better deals by creating and then claiming value, but it also enables us to manage teams more expertly, interact more constructively with colleagues and manage conflict effectively.
This course provides both a comprehensive strategic analysis of the negotiation process as well as the essential tools for planning and managing every negotiation. Delegates will learn to negotiate excellent outcomes both externally with suppliers, contractors, and customers but also internally within your organization between colleagues, departments, and managers.
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