Managing an IT function is very different from developing or supporting technical IT solutions. General management skills are helpful to the IT manager, but results from this course demonstrate that a management course designed specifically for the IT professional is invaluable.
There are five key modules covering IT strategy, project excellence, communicating technology, operational and crisis management, and commercial acumen. These are the 5 management skills that have been identified as consistently enabling business results and career success for all IT managers.
At the end of this course the participants will be able to:
Develop an effective IT strategy.
Increase project delivery rates and manage a portfolio of projects.
Lead effectively in a technical crisis.
Set clear IT contract objectives.
Effectively negotiate technical agreements.
IT Managers
IT Team Leader
Project Manager
Systems Architect
Head of (IT) Department, and more.
What is the strategy?
Solving the problems of business strategy.
Leading approaches to creating top-level strategy.
Case study ‘Setting corporate direction’.
A proven process for IT strategy.
Aligning IT strategy to business priorities.
Balanced scorecard IT objectives.
Enterprise architecture in IT strategy.
Looking for a better way — optimizing IT strategy.
Strategic plans — plot on a page.
Communicating strategy.
Validating project business cases using investment appraisals and sensitivity analysis.
IT project management wisdom — lessons learned from successful and failed projects.
Effective project governance and reporting.
Project portfolio management guidelines.
Making an impact — the first 90 days.
Strategic importance and tactical urgency.
Case study ‘Priorities of the new IT director’
Unit 5: Business Change Leadership:
The emotional cycle of business change.
Guidelines for successful change projects.
IT's unique role in business change management.
The emotional cycle of business change.
Guidelines for successful change projects.
IT's unique role in business change management.
The art of communicating technology.
Presenting IT to non-technical audiences.
Creating a compelling technology message — IT’s the elevator pitch.
Handling difficult (IT) situations — forum theatre and role play.
Group debate — what has IT ever done for us?
Business relationship scenarios.
The POSTMAN technique for identifying priority business requirements.
The advanced use of questioning strategies – opening and closing dialogue.
Methods of influencing outcomes.
Overview of different frameworks, including ITIL, Six Sigma, and Lean IT.
Techniques of root cause analysis.
CSI examples and guidelines.
Preparing for major (technology) incidents.
Managing major incidents.
Leading in crisis — the art of communication.
Roleplay ‘Handling difficult situations’ — media simulation.
Corporate social responsibility (CSR) is a management concept whereby companies integrate social and environmental concerns into their business operations and interactions with their stakeholders. CSR has been considered an efficient marketing tool for gaining the competitive advantages a company needs in order to be on top in the context of the current hyper-competitive environment.
You will learn vital skills for managing and creating content in this course. To help you establish a social media presence, you'll learn how to craft compelling social media posts and how to develop a powerful brand. Additionally, you'll discover how to create an ongoing procedure for handling your content. A content calendar should be created, postings should be managed and moderated, data should be analyzed for insights and iteration, and post effectiveness should be increased.
Are you under pressure from an ever-growing task list, conflicting demands and constantly changing priorities? Productive working practices are valuable skills in today’s work environment. Competition is intense and companies need people who can organize their time effectively, collaborate with others to achieve goals, and who constantly strive to better meet customer and stakeholder needs.
This popular course will support you to develop practices and techniques to manage this pressure proactively, allowing you to meet deadlines and deliver against your objectives. You will also develop skills in working well with others to ensure success.
The 5-Day Mini MBA is a unique distillation of the skills that need to be acquired in order to be considered successful in modern business. Not everyone is able to devote a year or two of their time to studying for a Masters in Business Administration, but in an age of rapid change in a highly competitive environment, it is crucial to have a thorough understanding of the issues involved in the smooth and successful running of a business. The 5 Day Mini MBA Leadership & Management Masterclass is a highly intensive training course covering all the usual subjects associated with an MBA. In 5 days, a delegate will learn what normally takes a year of full-time study. The Mini MBA course is designed to provide delegates with comprehensive knowledge of fundamental, proven strategies taught as both an academic and practical exercise. As a result, the course will provide a comprehensive understanding of the skills and knowledge that will be required for any person to further develop their business knowledge and skills and even to prepare them for actual formal study for an MBA. The course is designed to be delivered either as an “In House” class for an organization’s directors and senior management or as a public class where delegates from a number of companies can learn both from the course and from one another and exchange ideas and best practice.
Large capital-intensive projects in the oil and gas industries require substantial - and mostly risky - investments in the acquisition, exploration, and subsequent operation and maintenance of new organizational assets.
The decision of whether or not to invest in new capital projects in the oil and gas industry starts with critical decisions during the exploration phase of new development or the expansion of an existing field. The decision-making tools used to analyze project risk under conditions of uncertainty will help companies to determine the probability of success or loss and will drive the decision to develop or abandon the well.
Crisis management is concerned with responding to, managing, and recovering from an unforeseen event. Risk management is concerned with identifying, assessing, and mitigating any activity or event that could cause harm to the business. Risks can be strategic or operational in nature. A business continuity plan (BCP) is a process that outlines the potential impact of disaster situations on business operations. It creates policies that respond to various situations to ensure a business is able to recover quickly after a crisis.