In an ever-increasing pace of Life and Business, it becomes even more important to remove stress and operate with heightened sensory acuity. As the cost of stress to the employer continues to grow, organizations must recognize stress in their employees and train management to manage stress productively. A recent survey showed that 1 in 5 people report their work to be very or extremely stressful, citing the nature of their work, relationships at work, or their employer as the cause.
It has been stated, that “The ability to ‘communicate well’ is ranked the number one key to success, by leaders in business, politics and the professions.” To be really successful in business, it is essential to learn, appropriate, practice and develop, vitally effective communication skills, both on a one-to-one basis, and to small and large groups. This two-module seminar covers these strategic areas in a unique, proactive manner, and result in top-quality performance.
Identify and reduce stress in themselves and others.
Develop ways of Managing the most Important element - TIME.
Maximizes performance and motivation at work.
See how every area of life is affected by Communication.
Upgrade their personal communication and presentation skills.
Managers & Supervisors
Team leaders
Employees who want to gain great skills & knowledge to improve their career
Course Outlines:
Managing yourself and the resources at your disposal.
What are you and your team trying to achieve?
Defining your objectives and key result areas.
Establishing responsibilities and priorities.
Effective use of diaries, time planners, time logs, etc.
Criteria for prioritizing – urgent and important.
Planning and scheduling your activities.
Dealing with interruptions and distractions – staying focused.
Managing time under pressure.
Developing a proactive approach to short, medium, and long term plans.
Investing time and effort in order to achieve more in the future.
Your time management behavior – preferred working styles.
Personal effectiveness – a guide to self-discipline.
Highlighting personal ‘time-stealers’ and areas of weakness.
Managing people managers, colleagues, team members, and customers.
Getting more things done through assertive behavior.
Making the most of meetings as participants or chairperson.
The rules of effective delegation - overcoming personal preferences and prejudices.
Using delegation as a means of coordinating the workload of your team/department.
Delegation:
Freeing up your time.
Developing staff.
Ongoing Self-development:
Reviewing your management of time at regular intervals?
Overcoming your old habits - maintaining your new standards?
The Rules of Communication - overcoming personal attitudes. Stereotypes, Prejudices and Beliefs.
Why people do what they do and Influencing for Results.
Moving from reactive to proactive.
Working to priorities when everything is urgent.
Taking control through planning and time management.
Managing conflicting demands from more than one person.
What is stress? - Recognising the physical and behavioral signs, Stress in the mind and body.
What contributes to workplace pressures? – The top ten causes.
The impact of stress on personal performance – the positive and negative effects of stress.
Recognizing the signs of stress in ourselves.
Maintaining an effective balance between home and work.
How to gain control of your Mind can reduce or eliminate stress.
The symptoms of short term and long term stress.
Recognizing your individual stress response and that of others.
Learning to recognize your stress level and key stressors.
The major causes of stress at work and at home.
How to develop self-belief to overcome stress.
When stress aids performance and when stress detracts from performance.
Learning behavior types: passive, aggressive, passive-aggressive, and assertive.
How conscious and sub-conscious thinking affects behavior.
Developing self-assertiveness to achieve greater control over stress.
Improving your communication skills to manage aggression, stress, and conflict from others.
Stress handling strategies for you and your team.
Maintaining an effective balance between home and work.
Changing your mindset – seeing the positive side of change in the workplace.
Motivating yourself and others under pressure.
Developing a preventative rather than remedial approach to team problems.
How Mind Focus techniques can reverse negativity into positive action.
This program provides an introduction to finance and accounting for those who have no prior knowledge of this business area. It is designed to train the participants to support operational and financial processes. Those attending this course will gain a clear understanding of the essential terminology of finance and accounting. They will also learn the principles and techniques of accounting systems through practical examples and exercises.
The overall aim of the program is to ensure that those who attend will be able to perform more effectively and efficiently within the workplace.
Document control and record management should play an important role in identity and access management by protecting sensitive documents from exposure to the wrong parties. They should also support simplified access when needed by allowing authorized parties to quickly search, find, and retrieve archived and active documents. This course provides a strong understanding of the concepts of Document Control and Records Management and develops the requirements to help Document Controllers, Records Managers, and other staff improve the control of critical documents across the organization. Using best practice and time-proven methodologies and techniques, the course enables participants to understand and implement key document control methods and improvement plans, and to understand the impact of wider information management issues and challenges.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
The best leaders thoroughly understand themselves. Time and time again, research has shown that self-awareness and self-direction are two essential factors in leadership effectiveness. As leaders gain a better sense of themselves and a clearer plan to self-actualization.
Mastering the inter-related skills of communication, negotiation, and presentation is the key to success both for individuals building their careers and for the organizations in which they work. Drawing on classical learning, psycho-linguistic research, and ideas associated with NLP and Emotional Intelligence, this highly interactive and hands-on program helps participants explore and practice the principles and techniques they need to be effective communicators, negotiators, and presenters. Most importantly, it focuses on helping them apply these skills in the workplace as part of a process of continuous learning.