Facilities like buildings, utility plants, power & water distribution networks, production plants, parking lots and landscaping become more and more flexible, complex and expensive. That is why Facilities Management is a huge business nowadays. It is one of the largest budget expenses and therefore one of the major sources of cost savings. However not at all costs, because facilities are a major asset too.
This course shows you how to apply the Best Practices to organize and manage a facilities department as a successful “business within a business”. The goal is to operate and maintain the facilities effectively and efficiently, to integrate function, people, and place. The course is about finding the right balance between asset performance (functionality, availability, reliability, safety) and costs, about the right balance between operating and maintaining the facilities in-house or contracting it out.
At the end of this course the participants will be able to:
Evaluate the current state of the delegates’ facilities management process
Understand the need for a proper operational & maintenance control center
Learn how to draw up a (preventive) maintenance concept, based on risk
Improve strategies to decide when and what to contract out
Accomplish an outsourcing strategy which helps you in realizing better results
Learn how to monitor performance and results
Understand how to operate and maintain their facilities as a "business within a business"
Learn how to be able to share experience and knowledge with others
Facilities managers
Building managers
Risk department
Administration department
People who interested to gain such great knowledge in facilities management.
The Facilities Management process
Facilities Management as "a business within a business"
Facilities planning
Facilities realization
Facilities operations & maintenance
Individual assessment - the current state of your facilities management process
Strategic & annual planning
Design, build and maintain recycle
Operations & Services
Work planning & control
Maintenance & repair
Information management
Understanding risk
Risk-Based Maintenance - the methodology
Seven steps in developing an efficient and risk-based maintenance strategy
Defining maintenance tasks
Case study
Typical inspection & maintenance tasks for utilities
What to outsource and what not
Choosing the right contractor
How to manage this
Contract types
The contracting cycle
Service level agreements
Continuous improvement
Target setting as a starting point
Monitoring performance: develop and use Key Performance Indicators
Social media marketing is one of the most important digital marketing channels. Social media marketing uses social media platforms to create awareness about the product. Digital Marketing uses online and offline channels to promote products to the customer.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
This program provides the Public Relations and Service Department Managers the essential skills to create goodwill for your products, services, and ideals. It aims to assist you to do an effective job of building the Image of your Organization or department. It discusses the art and techniques for effective public relations (Image Building). Image building is discussed as an essential planned activity: including PR deliverables, Tasks, Resources, and Strategy Options. Program content includes: Analysis & Definition of PR Issues, Developing Action Plans, Communication & Implementation, and, monitoring and evaluation of outcomes.
Today’s executives have no room for error in navigating the market upturn to ensure their organization's survival and success. This all-new capstone to our Management Program is a fast track to more effective senior management by learning to best leverage your corporation’s competencies and build high value, sustainable growth.
An excellent course for experienced executives looking for late-breaking management ideas centered on strategy and “growth maximization” to prepare for market realities in the next three years.
Self-mastery is not achieved by accident - it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing. As we master our own emotions, we can enhance our ability to lead others, acting as a role model and someone others would truly wish to follow. Through this program, you will learn a great deal about yourself – how you think, how you perceive the world and how others perceive you, how you communicate and how you can enrich your communication skills - and through that process, you will learn how to lead others with great skill.
Risk is key in any project yet is often misunderstood as to the huge value that it can deliver, both to the project itself and to the people involved. This interactive, highly practical Risk Management Professional training course is designed to help delegates cover the risk management framework from the fundamentals up to the senior management level. This training course is delivered in such a way that delegates can expect to become skilled risk practitioners themselves.