The key to understand and manage people efficiently is to know something about what makes people think. What determines individual behavior and motivation? This program looks at the underlying assumptions we make about human behavior and explains them. and how to apply this knowledge to understand how to make Performance management more effective and efficient.
Understand human behavior
Understand how the attitude affects behavior and motivation
Manage employee performance
Learn how to be more effective as a manager or supervisor
Get the best out of their people
Develop a clearer picture of their attitudes and behavior, and t
Improve their skills in practical performance management – such as appraisal, discipline, and grievance
Achieve results that rely on interaction with other
Develop their confidence and interpersonal skills
Supervisors
Team leaders
Employees interested to get new skills to improve their profile
Psychological profiles - Jungian typology and understanding human behavior
How competency frameworks support performance management
Human behavior survey
The Iceberg model to understand the behavior
Models of Performance Management
The JOHARI window
Discipline, capability, and grievance
Recognizing the difference between capability and conduct issues
The “rules of Natural Justice”
The purposes of discipline
Inefficiency and box markings
Models of motivation and behavior
Identifying and recognizing the types of behavior:
Aggressive
Indirectly aggressive
Passive (aggressive)
Assertive
Communication skills
Being proactive with people
Managing performance
The Performance Appraisal Interview
Discipline and grievance case studies and examples
Dealing with discipline and Grievance cases
Case studies – real stories explored and developed
The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in the law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure, and protect critical information, is necessary for every organization.
The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in the law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure, and protect critical information, is necessary for every organization.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
It is universally recognized that for any company to succeed it must take a proactive approach to risk management. Over the last few years, Companies and several countries legislators have been focusing on Process Safety as a method to reduce the risks posed by hazardous industries. Process Hazard Analysis (PHA) is recognized as being a critical tool in the implementation of a successful risk management system
The level of competition in current business environments requires a focus on practices that assist in the management of personal and workgroup tasks, priorities, and projects. All types of organizations need to find more productive means to offer their products and/or services, so goals are established and tasks assigned to better meet customer and stakeholder needs. A focus on the use of productive practices allows for effective and efficient management of project work, establishing priorities and meeting deadlines, and is an important part of customer service.
Through training as a lead disaster recovery manager, you can gain the knowledge and skills required to assist a company in creating, administering, and executing a disaster recovery plan. You will learn about business continuity management's best practices for disaster recovery processes and ICT disaster recovery services throughout this training course.