By translating strategy into a balanced set of objectives - covering Finance, Customer, Internal Processes, and People - the 'Balanced Scorecard' approach enables organizations to turn their strategies into operational reality. Clear measures and targets allow leaders to steer their organization towards its long-term goals and engages managers and staff to contribute more fully to its success.
The Balanced Scorecard focuses all resources on achieving the strategy; employees are empowered to develop and perform, internal processes are enhanced to deliver what customers want, and of all this leads ultimately to financial success
Build a Balanced Scorecard from scratch, based on your organization’s strategy
Overcome obstacles to implementing a Balanced Scorecard in practice
Translate strategy into tangible results to be measured and monitored
Align people and resources to focus on achieving the strategy
Adjust and enhance strategy in line with a changing environment
Executives
Managers with responsibility for creating or managing a Balanced Scorecard
Financial Officers and Controllers
Process Managers
Strategic Planning Managers
Introduction to the Balanced Scorecard
Benefits of the Balanced Scorecard
Beginning with a Vision
The Financial, Customer, Process Perspectives in Detail
Strategy Maps and Strategic Themes
Lag and Lead Measures / KPIs
Constructing a Strategy Map
Understanding Organizational Strategy
Exploring the Strategies of Participants’ Own Organizations
Creating a Strategy-centric Organisation
Engaging the Leadership Team
Creating a Climate for Action
Creating Strategy Maps for Participants Own Organisations
Strategic Measures / KPIs
Linking Strategy and Business Planning
Strategic Targets
Mapping Strategic Initiatives
Monitoring and reviewing the Balanced Scorecard using the latest web-based technology
Completing the Balanced Scorecard for Participants’ Own Organizations
Planning for Implementation
Cascading the Balanced Scorecard Across an Organization
Reviewing and Enhancing Participants’ Balanced Scorecards
Identify Potential Pitfalls and Barriers to Implementation
Gaining Buy-in and Ownership for the Balanced Scorecard
Top Tips for Successful Creation and Implementation of a Balanced Scorecard
Making a Personal Plan of Action based on the Training Seminar
Being an operations administrator and planning who does what and when within a team requires a high level of ability and is fraught with difficulties. This training program in administrative operations and coordination will offer a special chance to grasp the abilities needed for this position, from the macro to the micro. From the technical talents needed to plan and implement procedures, to the more delicate abilities of speaking clearly and confidently with others, to the leadership and management capacities to think broadly and organize.
In this course, participants will be sensitized to the recent trends in public relations and develop their skills to carry out contemporary roles and practice of public relations and to identify the structure of the optimal organization and responsibilities of employees of the public relations departments, planning and follow-up work in public relations departments, develop and motivate the performance of employees, planning and organizing a ceremony of reception and bidding Visitors and VIPs, develop effective communication with customers and employees, how to arrange concerts, seminars, and banquets.
This program is concerned with the development of the skills and abilities of the Public Relations Manager. Therefore, the program offers a set of training and concepts necessary to build constructive relationships inside and outside the institution based on scientific bases in building this relationship and planning it and study the extent of the institution's place in the hearts of employees on the one hand and the surrounding community. The program is concerned with providing the man of communication skills and effective communication with others as one of the elements of building relationships and what are the means to improve the internal structure of the institution and the network of formal and informal relations.
The program also provides the trainee with the skills required to make presentations and to negotiate partnerships with relevant institutions through meetings, presentations and cooperation, and partnership agreements.
This course is designed for participants to introduce to key issues and themes in international development.
Participants will explore and engage in academic debates and discussions around a set of key factors that shape, influence, and constrain the development and prosperity of nations.
The course will explore a number of key themes in international development, including how questions of gender and generation shape the impact of poverty; how processes of globalization, migration, and violent conflict impact development; and how development and the environment are linked.
It also considers what exactly we mean by poverty, and how different ways of understanding poverty feed into different approaches to tackling it.
It will also consider development institutions: what are the key institutions in the architecture of international development? How do they differ, and what are the challenges and opportunities they present? Through this module, participants will gain a solid background in the various factors which shape current approaches to and debates on international development.
By introducing participants to a range of problems in economic development, we will look to analyze how economic theory and models can explain the lack of development in some nations. We will apply such theory to real-world economies to understand the nature of the problems they face and how effective policies can be in tackling the problems.
Increasingly, it is being recognized that the trend towards equal opportunities for women is giving women the chance to take more responsibility and make more contributions to the success of their organization. However, in many cases, there is a need to develop the skills and confidence necessary to maximize potential as individuals and as employees. This course is designed to do just that - to equip women with the skills, knowledge, and confidence to succeed in what has traditionally been a male-dominated society. The course will involve experiencing personal development and practicing the new skills using ten competencies which are the key to success in a position of responsibility.
One of the major keys to success in the business world is being able to apply “discipline” to your life and actions! This is the key to developing personal effectiveness and professional excellence.