One of the most misunderstood, time-consuming, and poorly performed leadership roles is dealing with conflicts and issues. Most managers, supervisors, and leaders view "conflict" as something unpleasant. Conflict, on the other hand, may be a potent source of long-term competitive advantage if it is properly harnessed, managed, and handled in high-trust cultures.
This conflict management training course, Managing Conflicts & Difficult Situations, has been especially created to assist leaders and managers in controlling and reducing negative conflict, creating organizational cultures of high trust, and dealing proactively with challenging situations using highly effective techniques. The training program integrates the most recent findings in Emotional Intelligence (EI), neuroscience, psychology, personality studies, and cutting-edge influencing and communication methods.
At the end of this course, participants will be able to:
Determine the typical conflict kinds and sources in your job.
Recognize your own and other people's personality traits and preferred dispute resolution techniques.
Recognize the conflict's predictable emotional triggers and reactions.
Explain the differences between aggressive, passive, and assertive behavior.
Use a variety of potent tactics to deal with challenging individuals and circumstances.
Managers and Team Leaders
Leaders & Supervisors who need to take charge of – and resolve – conflicts or difficult situations that could have a negative impact on performance, effectiveness and relationships
Junior / Middle Managers new to their role, or with experience but little previous training
Main Types of Difficult / Challenging Conversations in the Workplace
The Art of Influencing with Integrity and Personal Power
Utilising Key Personal Strategies: GLASS, But Suppose, Feel, Felt Found
Structuring 'Crucial Conversations' to Produce Optimal Results
Using Coaching Techniques in Conflict: Problem and Need
Recognising and Handling Ineffective Conflict Responses
Dealing with Strong Emotions such as Anger and Frustration
Defection Technique Strategies
The Art to Successful Communication
Building Rapport and the Circle of Trust Technique
Personality Preference Assessment: Communicating with Different Personalities
Mastering Active Listening Skills to Validate others’ Needs
Using Powerful Questions to Gain the Right Information
Transactional Analysis: The Power of Questions in Counselling
Perfecting the Art of Non-verbal Language Signals
Framing and Re-framing Issues to Facilitate Positive Outcomes
Psychological Insights into People’s Behaviour and Attitude
Filters and How our Perceptions can Influence our View of Others
Determining Personal Agendas and Intentions
Being Assertive: Techniques and Skills
Negotiation ‘Positions’ and ‘Interests’ and Prime Negotiation Gambits
This conference is designed to provide leaders and professionals with a set of transformational tools and techniques to help them maximize their own and their team’s creative potential in a strategic context. Its starting-point is self-discovery: participants will work on the inside first and then focus outwards to impact the world of business.
The focus of the first week of this 2-week conference will be on thinking in different ways. Participants should be prepared to move out of their comfort zone and experiment with new ways of creating and communicating an inspiring leadership vision.
The second week helps demystify the frequently-misunderstood concept of ‘strategy’. Whilst focusing on the analytical disciplines on which a successful strategy is based, it centers on strategic planning as a value-adding process that harnesses the leader’s and the team’s ability to combine analysis with creative thinking and enables ideas and plans to be nurtured through to reality.
Participants in this training course will gain a fundamental understanding of oil and gas exploration and production. This training covers a wide range of scientific, technical, engineering, management, commercial and business topics, that are key to understanding the complex, and highly interesting, oil and gas industry.
This course is suitable for a wide range of participants, from both technical and non-technical backgrounds, both experienced and new to the industry, who wish to acquire a working knowledge of the industry
Tendering is the function that costs an organization a great deal of money and this has to be performed correctly to maximize effectiveness and minimize costs. Organizations’ executive management everywhere is realizing that Managing Tenders must emerge as a critical core competency if organizations are to increase revenue.
Essential Tendering is linked with Procurement Skills and covered in this program so designed to explore the best practices in the phases of tendering and procurement. This program explores many of the best practices in the initial phases of contracting so that participants will be able to implement the steps needed to create maximum total value for their organization.
This workshop introduces the principle of strategy and develops an effective process for developing strategy at all levels in an organisation. This workshop will also focus on the critical roles of team leader and middle manager in harnessing their team's potential, and introduces and practices techniques for moving the team to peak performance.
The Executive Leadership Management Program explores leadership skills for the complex and dynamic modern workplace. In today’s evolving business landscape, there’s a growing need for highly skilled leaders who can navigate through complex challenges and empower their teams to succeed. You’ll learn techniques to lead high-performance teams to add value and purpose to your organization through effective leadership strategies.
Investigate how to maximize your influence using practical tools and frameworks, and gain a deeper understanding of your leadership style to align it with your organization’s goals.
Any governmental or non-profit organization or charitable organization with two types of activity is active in the same specialization and other activities that support the specialized activities. Therefore, the supporting services may be in the size of a department, department or sector, but its role in any organization is a basis for the work. This department, where the administrative coordination of technical specialties and follow-up of projects and writing technical reports and review documents from the higher authorities also interested in administrative communications and internal and external correspondence and work to develop relations with other parties to facilitate the work of technical departments.