This course is designed to expose participants to in-depth knowledge in managing data center operation which includes the following key subject matters such as; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance, and international standards, managing people.
Additionally vendor management, handling incident/crisis management as well the how to keep operations really simple, manageable, effective, and efficient will receive full attention in this course.
Setup a data center facility operations team.
Manage and motivate your facilities management team.
Setup SLA’s and manage them including liabilities, KPI’s, etc..
Manage vendors and measure their performance.
Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc..
Manage safety & statutory requirements.
Effectively and efficiently manage data center operations.
Manage documents.
Setup equipment life cycle including testing.
Define data center design limits and set-up and manage a proper capacity management plan.
Manage day-to-day data center operations.
IT, Facilities or Data Centre Operations professional working in and around the data center (representing both end-customers and/or service provider/facilitators) and having a responsibility to achieve and improve hi-availability and manageability of the Data Centre, such as Datacenter managers, Operations / Floor / Facility managers, data center engineers, network/system engineers/data center sales/consultants.
Leadership criteria and attributes.
How to set-up up an efficient and effective facility management operations team structure.
Defining roles, responsibilities, and skill metrics.
Key Performance Objectives (KPO) and appraisals.
Job rotation, reward, promotion, and succession planning as strategies to grow and retain talent.
Training and assessments and Shift management, scheduling, and roster planning
Vendor selection and qualification.
Managing risk and dealing with non-compliance, public liability, legal, escalation, and complaint procedures.
Key considerations of a vendor agreement for services.
Performance measurement and reporting.
Maintenance options.
Main considerations for maintenance agreements.
The practicality in deciding between comprehensive/non-comprehensive maintenance regimes.
Warranty pitfalls.
Service reports alignments with maintenance agreements.
Tiered maintenance considerations.
Preventive, Predictive, Condition, and Reliability Centred (RCM) based maintenance.
Managing on-site/on-sites spares and how to determine which spares to keep on-site.
Statutory and industry compliance/regulations.
Emergency response and safety policies and procedures.
PTW (Permit To Work) requirements and procedures.
General rules and regulations for the data center.
Ergonomic workspace.
SOP’s for a power outage, fire, bomb threat, etc.
Defining data center design limitations.
Defining measurement criteria and reporting.
Alignment of business SLA with vendor SLA.
Defining change management procedure for installation and de-installation of new equipment.
Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507.
SOP (Standard Operating Procedures) in managing day to day security access control, such as:
- Entry/exit control and access management.
- Permit-To-Work (PTW) and contractor work in progress.
- Delivery of goods.
- Customer access.
- Etc.
Effective patrols routing and how to ensure 24x7 vigilance.
Corporate social responsibility (CSR) is a management concept whereby companies integrate social and environmental concerns into their business operations and interactions with their stakeholders. CSR has been considered an efficient marketing tool for gaining the competitive advantages a company needs in order to be on top in the context of the current hyper-competitive environment.
You will learn vital skills for managing and creating content in this course. To help you establish a social media presence, you'll learn how to craft compelling social media posts and how to develop a powerful brand. Additionally, you'll discover how to create an ongoing procedure for handling your content. A content calendar should be created, postings should be managed and moderated, data should be analyzed for insights and iteration, and post effectiveness should be increased.
Are you under pressure from an ever-growing task list, conflicting demands and constantly changing priorities? Productive working practices are valuable skills in today’s work environment. Competition is intense and companies need people who can organize their time effectively, collaborate with others to achieve goals, and who constantly strive to better meet customer and stakeholder needs.
This popular course will support you to develop practices and techniques to manage this pressure proactively, allowing you to meet deadlines and deliver against your objectives. You will also develop skills in working well with others to ensure success.
The 5-Day Mini MBA is a unique distillation of the skills that need to be acquired in order to be considered successful in modern business. Not everyone is able to devote a year or two of their time to studying for a Masters in Business Administration, but in an age of rapid change in a highly competitive environment, it is crucial to have a thorough understanding of the issues involved in the smooth and successful running of a business. The 5 Day Mini MBA Leadership & Management Masterclass is a highly intensive training course covering all the usual subjects associated with an MBA. In 5 days, a delegate will learn what normally takes a year of full-time study. The Mini MBA course is designed to provide delegates with comprehensive knowledge of fundamental, proven strategies taught as both an academic and practical exercise. As a result, the course will provide a comprehensive understanding of the skills and knowledge that will be required for any person to further develop their business knowledge and skills and even to prepare them for actual formal study for an MBA. The course is designed to be delivered either as an “In House” class for an organization’s directors and senior management or as a public class where delegates from a number of companies can learn both from the course and from one another and exchange ideas and best practice.
Large capital-intensive projects in the oil and gas industries require substantial - and mostly risky - investments in the acquisition, exploration, and subsequent operation and maintenance of new organizational assets.
The decision of whether or not to invest in new capital projects in the oil and gas industry starts with critical decisions during the exploration phase of new development or the expansion of an existing field. The decision-making tools used to analyze project risk under conditions of uncertainty will help companies to determine the probability of success or loss and will drive the decision to develop or abandon the well.
Crisis management is concerned with responding to, managing, and recovering from an unforeseen event. Risk management is concerned with identifying, assessing, and mitigating any activity or event that could cause harm to the business. Risks can be strategic or operational in nature. A business continuity plan (BCP) is a process that outlines the potential impact of disaster situations on business operations. It creates policies that respond to various situations to ensure a business is able to recover quickly after a crisis.