All businesses in the current climate need a competitive edge. This can be gained through innovative and exciting products and services, or effective and efficient world-class employees. Top performing organizations are passionate about their most valuable resource - their staff. To maintain their high standards a large proportion of their time and energy is spent on continuous professional development, not only of their employees but of their business. Teams that find solutions together make things happen. They are committed to getting the job done in the fastest and most efficient way. This doesn’t happen by accident, it is down to the leadership, trust, and teamwork. The finest teams have a clear direction and a route to reach their ultimate goal.
This program investigates the tried and trusted leadership and management processes, procedures, and methodology used by many blue-chip organizations to achieve outstanding results. They utilize highly efficient management tools to develop high levels of performance from their staff. This in turn ensures the future and reputation of their companies through innovative development, service, and evaluation. This Course offers participants practical solutions to work-related issues. You will explore a variety of behaviors, discuss leadership styles and learn how to get the most out of your staff by using state of the art techniques such as Neuro-Linguistic Programming (NLP) and Emotional Intelligence (EQ).
At the end of this course the participants will be able to:
Develop skills and abilities which can be put to immediate use in the workplace
Recognize personal style and behavior preferences
Build effective communication skills
Develop strategies for creating a positive work environment
Learn how to delegate and motivate
Build and develop teams
Recognize differing behavioral styles and learn to adapt to them to build lasting rapport
Understand the key roles you have in encouraging and developing your staff
Harness the power of personal motivation
Give and receive feedback on performance and perception
Improve their leadership skills
Use a team approach to solving problems
Understand and utilize a creative problem-solving process
Clearly analysis the source of problems
Learn to generate ideas and evaluate them
Implement and create workable action plans
Gain a greater awareness of their self and their full leadership potential
Refine their leadership styles for the benefit of their team and department
Develop adaptability in dealing with different people
Enhance decision-making skills in employees
Apply effective decision-making skills in solving problems
Learn how to cultivate key leadership styles
Manage relationships with others with effective leadership style
Head of Departments
Managers
Supervisors
Team Leaders
HR Professionals
Employees among all departments and managerial levels
The art of building lasting rapport
How to identify behavioral traits and react to them
How to modify your behavior to match other’s
Sharpen your senses to the signals others are sending you
Connect with colleagues and clients at a level that creates deeper trust and commitment
Step into another person’s shoes to better appreciate their experiences and motivations
Read body language to understand how others are thinking and responding to you
Key concepts of NLP
The relationships between NLP and Emotional Intelligence
Connecting your feelings for greater self-awareness
Eliciting emotions
Noticing your unconscious messages and following your intuitions
Self-talk and what it means
Maslow’s Hierarchy of Needs
Internal and external referencing
Powerful listening and questioning techniques
Thinking patterns
Filters to communication
The use of Metaphors
Sub-modalities
Perceptual positions
Climates of trust
Well-formed outcomes
Communication exercises
Review how to sharpen your senses to the signals others are sending you
Communicating first impressions
The secrets of body language
How we communicate
Filters to communication
Understanding the science of lying
Learning Styles
Modeling – how others do things
Logical levels of change
The importance of values in motivation
Eliciting values for yourself and your organization
The secrets of motivation
Setting goals that motivate
Creating a positive future for your organization
Testing your well-formed outcomes
Stepping into the future
Group problem-solving exercise
Introduction: Why study problem-solving and decision making
A synopsis of psychological thought
Values, Problem Solving and Decision Making
Psychological type and Lateral Thinking for Problem Solving
What psychological type reveals about me and my preferences
Using a team approach to encourage lateral thinking: ZIGZAG model
Individual or group decision making: case studies
Using your left brain & right brain to make decisions
Split-brain theory for developing effective problem-solving skills
Developing openness to new ideas in making decisions
Promoting idea mobility in teams
Understanding the creative solving process in individuals and teams
IDEAL problem-solving approach
Encouraging creative problem solving for continuous improvement
Removing blocks to creative problem solving
Convergent versus Divergent Thinking
Divergent Thinking Skills for solving problems
Using SCAMPER techniques to approach problem-solving
Applying SCAMPER techniques to make effective decisions
Challenging self-imposed assumptions
Thinking outside the box
Increasing new ideas
Getting people behind your
Evaluating new ideas
Creative leadership during problem-solving and decision-making sessions
Ensuring alignment with the corporate mission
Encouraging self-initiated activity
Endorsing Unofficial activity
Enhancing Serendipity
Importance of appreciating diverse stimuli
Practicing within-company communication for problem-solving
With competition increasing every day and the mounting pressures that characterize tough economic times, you need proven marketing techniques to generate demand for your products and services. The Certified Marketing Professional training course offers a variety of important marketing concepts that will give you solid knowledge about conventional marketing topics such as marketing planning, marketing audit, marketing communications, and marketing research. It is a must for professionals who would like to exploit marketing arenas for the first time or wish to refresh their marketing know-how.
Document control and record management should play an important role in identity and access management by protecting sensitive documents from exposure to the wrong parties. They should also support simplified access when needed by allowing authorized parties to quickly search, find, and retrieve archived and active documents. This course provides a strong understanding of the concepts of Document Control and Records Management and develops the requirements to help Document Controllers, Records Managers, and other staff improve the control of critical documents across the organization. Using best practice and time-proven methodologies and techniques, the course enables participants to understand and implement key document control methods and improvement plans, and to understand the impact of wider information management issues and challenges.
The term ‘strategic management’ is used to denote a branch of management that is concerned with the development of strategic vision, setting out objectives, formulating and implementing strategies, and introducing corrective measures for the deviations (if any) to reach the organization’s strategic intent.
Therefore, this Strategic Management Course focuses on delivering a high-level practical understanding of the complete elements of the subject – analysis, planning, implementation, review, development.
The program has been designed to be interactive with several case studies and group exercises. A modular approach will take the delegates through the four stages of Crisis Management - Preparation, Planning, Response, and Recovery. Participative lectures will involve the use of PowerPoint, handout material, work manual with all instructor notes and slides, examples of best practice, and appropriate video/DVD material. The use of flip-charts, syndicate workshops, and reporting back sessions will encourage a fully participative and enjoyable event.
Continuous Monitoring and Security Operations will teach you how to strengthen your skills to undertake that proactive approach. Security monitoring is the automated process of collecting and analyzing indicators of potential security threats, then triaging these threats with the appropriate action.