This course is designed for all those who have the potential and capabilities of developing into Supervisor, Team Leaders, and new managers. Whatever their job title, if they are in charge of others then they will be helped greatly by this course.
At the end of this course the participants will be able to:
Know what real supervision is, and be able to explain to others what it is, and what it means.
Understand and practice basic supervisory skills.
Define the difference between the supervisory and the operational roles.
Explain how to set and monitor objectives.
Explain what motivates you and describe ways to motivate others effectively.
Manage performance for results.
Use different techniques to communicate effectively with your team.
Use an appropriate strategy for delegating to others.
Motivate and support others in the achievement of targets.
Demonstrate effective questioning skills.
Communicate effectively.
Empower yourself and the staff who work with you.
Describe your own sources of power and influence and know-how to use and develop yours.
Influence to get support and help you to be an effective supervisor.
Supervisors
Team leaders
Employees who are being prepared to supervisory skills
Should you be a supervisor?
Making the transition
The difference between doing and supervising
Highs and lows of the supervisory role
What are the skills of an effective supervisor?
Developing the skills
Different ways to supervise others
Supervisory styles
Common mistakes you don’t want to make
Characteristics of Performance Management
Business Plan basics
Assessing your current situation
You and the business plan
Getting productivity through people
The importance of strategic Goal Setting
Develop the 5 Success essentials
Getting and managing results
How to develop Pro-Active management
Benefits and barriers to delegation
How, when, and to whom to delegate
Getting it done right – instructing others
What motivates me?
What motivates others?
What does Motivation do?
Motivation creates energy
The 3 Major steps of motivation
Motivation in the workplace
Herzberg’s Motivational Theory
Tailoring motivation ideas to individual team members
How to manage conflict
Working with different types of personalities
What to do when a problem arises
Listening and questioning skills
What is Communication?
Three major levels of Communication
The significance of Non-Verbal Communication
Factors that affect your Communication
Communication Chart
Effective ways to Communicate
Brain Communication impact
Communication cycle
Delivering clear, concise messages
How to make an effective presentation
9 Effective Communication principles
Positive Visual imaging
Good / Bad relationships
Planning a Team meeting
How to be a decisive Decision maker
Improving your ability to make decisions
Verbal communication
Barriers to communication
Communicating in writing
What is personal empowerment?
Sources of personal power
Developing your Mind, Attitude, Appreciation & Character influence
Mind Think power
Know the impact of Teleological Thinking
Replacement Principle
Building your power
Using your power
Building trust and believability: walking your talk
Participants will learn about the field of communication for development in this course (C4D). In order to encourage participation and engagement with kids, families, communities, and networks for positive social and behavioral change in both development and humanitarian contexts, C4D is an evidence-based strategy that makes use of a variety of communication tools, channels, and approaches. It incorporates knowledge and ideas from social, behavioral, and communication sciences.
In order to meet these new challenges and take advantage of chances for innovation to bring about behavior and social change, participants in this three-day course will need new and improved communication competencies.
Too often company executives and professionals spend most of their time fixing day-to-day problems. They react to problems, rather than focusing on what they would like the company to be and then on making it happen. This program focuses on changing the way we think from reacting (responding to day-to-day problems, fixing and repairing) to developing plans for what we want to have happened and then implementing the plans.
A document management system is a computer system used to track and store electronic documents. It is usually also capable of keeping track of the different versions modified by different users. The term has some overlap with the concepts of content management systems. It is often viewed as a component of enterprise content management systems and related to digital asset management, document imaging, workflow systems, and records management systems. This course shows you how to deal with papers in an electronic way to get rid of the papers hard copy which takes a lot of space and time
This course will help you define and implement the vision you have for yourself, your team, and your organization. Working from an initial understanding of your own capabilities, motivators, and resources, it will build an action plan for moving you and those around you towards a shared perception of the future, able to respond to an ever-changing world.
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractors but also with managers, fellow employees, and colleagues within our own organization.
When did you last stop to think about how you work at work – and whether the way you work could be changed to help you be more successful? The Business Brain Train Seminar provides a thoroughly enjoyable environment for you to explore these questions. It shows how to make yourself more effective using mind mapping; teaches techniques for faster, more effective reading, and shows how to use memory systems to remember information. It examines techniques for idea generation, creativity and problem solving; planning; time management; and inter-personal communication skills (including making a speech and how to improve meetings. It focuses on the core skills required for success in any enterprise.