A truth about life is our interdependence. Everything we accomplish within an organization is through the efforts of people working together. In spite of our technological advances, our competitive advantage lies in our ability to work effectively with other people.
The premise of this program is that organizations are much more healthy and productive when their relationships are strong and people work together. In a highly interactive environment, team members enjoy their work while learning principles and skills to ensure that they communicate, resolve conflicts, solve problems, make decisions and maintain a positive work environment
Study effective team operations.
Analyze effective communications strategies.
Understand how to give and receive effective feedback.
Consider effective team dynamics and decision making.
Explore team problem solving and conflict resolution mechanisms.
Examine time management and personal productivity.
All people who manage teams - experienced, new or prospective
Team Leaders
Team Managers
Team Supervisors
Project Team Managers
Office Managers
Analyzing the basics of team operations.
Obtaining the benefits of teams.
Considering the four types of teams.
Building team performance.
Understanding the role of the team leader.
The basics of face-to-face communication.
Creating effective oral communication.
Making successful presentations.
Understanding the skill of active listening.
Overcoming barriers to communications.
Learning to give effective feedback to others with scripts.
Receiving critical feedback effectively.
Understanding positive and negative attitudes.
Dealing with difficult employees.
Understanding why employees can be difficult.
Utilizing the Thomas-Kilmann conflict mode instrument.
Analyzing the various styles for influencing.
Feedback at Johnson and Johnson.
Building high-performance team dynamics.
Avoiding ineffective team dynamics.
Rating your team's group process.
Understanding different team player styles.
Examining critical team member competencies.
Examining a team decision-making model.
Utilizing the Vroom-Yetton leadership model.
Considering methods of group decision making.
Inspecting benefits and drawbacks of group decision methods
Defining creative problem-solving.
Appreciating the difference between left and right brain thinking.
Obtaining the benefits of brainstorming.
Making use of DeBono's six thinking hats.
Considering Von Oech's work on overcoming mental locks.
Applying the four roles of the creative process.
Understanding constructive vs. destructive conflict.
Obtaining the benefits of positive conflict.
Digging down to the roots of conflict.
Employing an effective conflict management model.
Examining the 5 styles for dealing with conflict.
Managing time on a daily basis.
Understanding why people procrastinate.
Setting personal goals in all key areas to guide the use of your time.
With competition increasing every day and the mounting pressures that characterize tough economic times, you need proven marketing techniques to generate demand for your products and services. The Certified Marketing Professional training course offers a variety of important marketing concepts that will give you solid knowledge about conventional marketing topics such as marketing planning, marketing audit, marketing communications, and marketing research. It is a must for professionals who would like to exploit marketing arenas for the first time or wish to refresh their marketing know-how.
Certified Hotel Administrator (CHA) is a credential that recognizes your competence and talents in the hotel industry. It honors General Managers and Hospitality Executives’ leadership and management abilities and provides them with more prospects for advancement. CHA Certified Hotel Administrator credential is one of the most prestigious certifications available.
This course is designed for IT professionals who are looking to take on the role of Chief Information Security Officer (CISO) in an organization. The course will cover key concepts and skills in information security, including risk management, security governance, incident response, and compliance.
The Service Operation (SO) module is one of the certifications within the ITIL Service Lifecycle workstream. This module focuses on the principles, processes, operational activities, and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT service management.
The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design, and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.
The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Operational Support and Analysis module from the Service Capability workstream.
Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.
The leadership bears new responsibilities and burdens posed by the successive challenges of change in the era of globalization, the communications revolution and the Internet sovereignty that have begun and will not end.
Together, these factors lead to the need to ascertain the readiness of the executive leader and his ability to deal with these challenges of a strategic nature and adapt them to serve the purposes, goals, and objectives of the institution and achieve its higher mission.