"Are you 100% confident that you and your organization are prepared, if not, where do you start"? Simply put, the best way of dealing with a crisis is to avoid one in the first place. But if crises are inevitable due to a growing number of factors (including terrorism) then you and your organization need to identify all vulnerabilities and map out possible crisis scenarios.
Effective Strategic Crisis Management depends on sound and swift decision-making, and neither can happen without corporate-wide and multi-agency pre-planning. Expert analysis of the business crisis finds that rushed strategic management decisions, incorrect statements, actions, or inactions have caused many of the most newsworthy business crises during or following an event.
Effective Strategic Crisis Management begins with effective decision-making. In an emergency, the first major decisions made regarding how to handle the unfolding situation are almost always the most important ones. Good initial decisions can make even a catastrophe manageable; bad decisions can fatally exacerbate an otherwise small problem. In both cases, the window of opportunity for initial decision making is extremely small and closes rapidly. Once the moment for decision making has gone, it does not come back.
Your strategic corporate response must be coordinated and effective, your strategic crisis management team/s pre-identified and fully trained.
Acquire in-depth knowledge of the key aspects of Strategic Crisis Management.
Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis.
At the incident, the site learns how to avoid mismanagement and so makes a bad situation worse.
Learn how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively.
Learn how to recognize and prioritize the issues that are most likely to affect corporate reputation during and after the crisis.
Learn the fundamentals of organizing and managing Crisis or Emergency Control Centres.
Learn how to plan and manage multi-agency exercises - and make them more rewarding and exciting.
Take away step by step guidance on how to validate plans, to improve staff ownership, to augment training programs, and to raise awareness.
Security & Fire Management
Health, Safety, and Environment personnel
Emergency and Crisis Management Responders
Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject
Understanding Crisis Management:
How to manage a crisis?
Virtually every crisis contains the seeds of success as well as the roots of failure.
The Rationale of the Crisis Manager.
Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism.
Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis.
Who else inside and outside the organization should be involved?
Evaluating your risks and vulnerabilities; Consider the worse-case scenarios.
Understanding 'denial-curve' and 'group-think' syndromes.
Who decides who sits in the 'hot-seat'?
Case Studies, why some companies fail and others survive?
Who owns the mitigation process?
Self-evaluating questionnaires.
Developing and Implementing Emergency Plans.
Twelve point checklist covering the whole planning process.
Mutual Aid arrangements.
Company-wide strategic contingency plans.
Service or departmental plans.
Building evacuation plans.
Crisis Management and Communications. Emergency Centre/s.
Developing and implementing a Business Continuity Management (BCM) strategy.
Business Impact Analysis. Case Study and Workshop.
Command and Control Issues:
Operational (at the scene).
Tactical (at the forward control point/incident command).
Social media marketing is one of the most important digital marketing channels. Social media marketing uses social media platforms to create awareness about the product. Digital Marketing uses online and offline channels to promote products to the customer.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
This program provides the Public Relations and Service Department Managers the essential skills to create goodwill for your products, services, and ideals. It aims to assist you to do an effective job of building the Image of your Organization or department. It discusses the art and techniques for effective public relations (Image Building). Image building is discussed as an essential planned activity: including PR deliverables, Tasks, Resources, and Strategy Options. Program content includes: Analysis & Definition of PR Issues, Developing Action Plans, Communication & Implementation, and, monitoring and evaluation of outcomes.
Today’s executives have no room for error in navigating the market upturn to ensure their organization's survival and success. This all-new capstone to our Management Program is a fast track to more effective senior management by learning to best leverage your corporation’s competencies and build high value, sustainable growth.
An excellent course for experienced executives looking for late-breaking management ideas centered on strategy and “growth maximization” to prepare for market realities in the next three years.
Self-mastery is not achieved by accident - it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing. As we master our own emotions, we can enhance our ability to lead others, acting as a role model and someone others would truly wish to follow. Through this program, you will learn a great deal about yourself – how you think, how you perceive the world and how others perceive you, how you communicate and how you can enrich your communication skills - and through that process, you will learn how to lead others with great skill.
Risk is key in any project yet is often misunderstood as to the huge value that it can deliver, both to the project itself and to the people involved. This interactive, highly practical Risk Management Professional training course is designed to help delegates cover the risk management framework from the fundamentals up to the senior management level. This training course is delivered in such a way that delegates can expect to become skilled risk practitioners themselves.