In this course, we thoroughly cover Incident Management in part one, followed by the Fundamentals of Investigations in part two.
During the Incident Management portion, participants will explore how incident management works and how individuals and teams can successfully implement and apply principles within their organizations and/or work environments. Incident Management involves returning your organization’s everyday business safety, productivity, and overall operation, to normal as quickly as possible after an incident. Topics such as principles of incident management, incident management methodology, and incident typology will be covered in detail.
During the Fundamentals of Investigations portion, participants will explain and demonstrate crime scene searching, recording, collecting, preservation of evidence, conducting interviews, follow-up meetings, and case preparation. Participants will explain and demonstrate their knowledge of the basic investigatory process by participating in role plays designed to apply the skills required to deal with problems encountered during interviews, interrogating suspects, evidence collection and legal admissibility, while applying techniques to secure the environment during an Investigation
Explain and apply the principles of Incident Management to their workplace
Apply Incident Management methodology and create a plan to recover the business quickly from a threat or incident
Explain the fundamentals of an investigation
Demonstrate how to conduct a basic internal investigation within their organization
Conduct a complete crime scene preservation investigation from start to finish
Security Managers/Supervisors and Personnel
Company Investigators
Human Resource Professionals
Site Managers
Safety and Incident Response Team
Business Owners
Anyone involved in incident management and investigations
Incident management.
Differences between an Emergency, Incident, and Accident
Security incidents and safety incidents
Managing an incident
Incident response
Business Continuity Management (BCM)
Investigation case studies
Evidence collection and continuity of evidence
External and internal investigations
Locard’s Exchange Principle
Initial response
Incident classification
Reporting and escalation procedures
Integrated Incident Management Response
Site-specific emergency procedures
5 Priorities when responding to specific Incidents
Incident management team requirements
Conducting debriefs post-incident
5C’s to Incident Management
What is an Incident Management Plan?
Constructing an Incident Management Plan for your organization
Techniques required to implement the plan
Implement the incident management plan
Locard’s Exchange Principle
Establishing an investigative mindset
Observation skills
Rules of Investigation
Planning an investigation
Decision-making process
Working with victims and suspects
Priorities on attending the scene
Principles and types of search
Types, value, and collection of evidence
Crime scene preservation
Crime typology and how it affects investigations
Common Questions and Answers regarding investigations
Sustained public relations campaigns can help drive strategic organizational change, build public perceptions and drive reputation with key stakeholders. Well planned and executed campaigns are a cost-effective means of changing perceptions and increasing stakeholder value for an organization.
This powerful program takes a problem-solving approach to the design of PR campaigns. By closely fitting the campaign to core business priorities as well as project objectives campaign design reinforces key messages and organizational strategy. Participants will develop the skills to design, plan, cost, deliver, and evaluate campaigns using the full range of PR media and channels. Case study examples in print and video will be used throughout. Action planning for the workplace to put ideas into action is a strong feature of the program.
The program has been designed to be interactive with several case studies and group exercises. A modular approach will take the delegates through the four stages of Crisis Management - Preparation, Planning, Response, and Recovery. Participative lectures will involve the use of PowerPoint, handout material, work manual with all instructor notes and slides, examples of best practice, and appropriate video/DVD material. The use of flip-charts, syndicate workshops, and reporting back sessions will encourage a fully participative and enjoyable event.
This is a comprehensive career development program intended for those seeking job-related skills in Inspection of Process Industry units for Maintenance, Operational Condition, Corrosion, Safety, Quality Assurance, and Quality Control.
In our modern world, products are developed, launched, upgraded, and re-launched in record times. Agile Product Management is crucial in gaining a competitive advantage and prospering in the fast-moving and ever-changing times. Product managers need to develop interdisciplinary skills that allow them to work effectively and agilely with diverse groups of colleagues, from innovation to product and sales and marketing.