This course is a comprehensive development program that addresses the key skills, qualities and attributes of both Leadership and Management. The course will cover all aspects of leadership and management with the main emphasis being on the human side of leading and managing people.
At the end of this course the participants will be able to:
Be aware of the differences between management and leadership skills.
Be more confident and skilled in the demands required of their role.
Be aware of how to motivate, influence, and communicate with varied individuals and teams.
Be skilled in key elements of authentic Leadership such as trust, vision, respect, and interpersonal communication.
Have the skills to organize, motivate, and galvanize work teams to operate more effectively.
Senior Leaders
Aspiring Leaders
Senior Manager
Middle Managers looking to increase their skill-set
Team Leaders and Workplace Leaders
HR Professionals and Senior Technical Heads
Project Managers
Importance of perception.
Intrapersonal & interpersonal skills for the leader.
Your preferred behavioral style.
Understanding the Model for leadership.
Removing emotional blind-spots.
Dealing with others.
Understanding the stages of human development.
Optimizing the leader's natural strengths.
Understanding team processes.
Building effective teams.
Openness to innovative ideas.
Divergent thinking skills.
Removing blocks to creativity.
Understanding the creative process.
Metaphors and analogies for innovative thinking.
The positive influence of listening.
Sharpening your listening skills.
Body language.
Inspiring and guiding others.
Handling stress appropriately.
Leading by example.
Resilience for sacrificial leadership.
Intentionality for self-motivation.
Interpersonal connections for persuasive leadership.
Integrity for accountable leadership.
Strategic context: the external environment.
The new business reality.
Predictable trends in business.
Competitive forces.
Stakeholder analysis.
Strategic resources and constraints.
Creating a compelling strategic vision.
Creativity and change.
Aligning vision, aims, and objectives.
Performance measurement.
From measurement to improvement.
Coaching process to correct poor performance.
Coaching to challenge.
Self-coaching and the power to change.
Coaching and influencing upwards.
Risk and its management.
Organizational form.
Culture, climate, values, and norms.
Team and group dynamics.
Assigning responsibilities.
Deputize to free up time.
Fundamentals of human resource management.
Appraisal and reward.
Learning and development.
Balancing the important and the urgent.
Setting personal goals.
Creating time from nothing.
Batching and how it can win back time.
Income-producing activities.
Getting things done through other people.
Delegation and empowerment.
Management case study.
Negotiation and persuasion: the pillars of influence.
The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in the law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure, and protect critical information, is necessary for every organization.
The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in the law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure, and protect critical information, is necessary for every organization.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
It is universally recognized that for any company to succeed it must take a proactive approach to risk management. Over the last few years, Companies and several countries legislators have been focusing on Process Safety as a method to reduce the risks posed by hazardous industries. Process Hazard Analysis (PHA) is recognized as being a critical tool in the implementation of a successful risk management system
The level of competition in current business environments requires a focus on practices that assist in the management of personal and workgroup tasks, priorities, and projects. All types of organizations need to find more productive means to offer their products and/or services, so goals are established and tasks assigned to better meet customer and stakeholder needs. A focus on the use of productive practices allows for effective and efficient management of project work, establishing priorities and meeting deadlines, and is an important part of customer service.
Through training as a lead disaster recovery manager, you can gain the knowledge and skills required to assist a company in creating, administering, and executing a disaster recovery plan. You will learn about business continuity management's best practices for disaster recovery processes and ICT disaster recovery services throughout this training course.