All the attributes that you will require as a leader, can be developed, though positive pro-activity, strong personal discipline and a desire to achieve. Self-confidence and self-determination, combined with an ability to manage people, will make you a strong leader, able to attain your targets and goals.
If you want to move from being a good professional to being a great professional, you cannot afford to miss this seminar. Because leadership skills are attributes that every successful professional need in today’s business environment. Here you will learn how to motivate your team in order to get them to want to do what they are supposed to do. Like all great leaders, you will learn how to provide a learning environment where team members can grow and develop new skills. You will learn how to stay on course while constantly refocusing your group or department’s goals. You will become an innovator able to add value to your organization, its customers, and its stakeholders.
At the end of this course the participants will be able to:
Develops effective working relationships with others (e.g., staff, peers, supervisors, customers).
Treats people with respect and fairness (e.g., is open-minded; nonjudgmental).
Initiates interactions and establishes rapport with others.
Works cooperatively with others despite differences in values, cultures, or opinions.
Concerns show an awareness of or sensitivity to the needs, and perspectives of others.
Tactfully expresses disagreement.
Address disagreement or conflict in a direct and straightforward manner.
Identifies areas of agreement and builds consensus around them.
Inspire and direct your team to greater skills and motivation.
Spot opportunities for strategic alliances with peers, staff, and superiors.
Become a visionary, innovative, and successful leader.
Identify your leadership strengths and weaknesses and the strengths and weaknesses of your staff.
Develop a leadership style that flexes to the person and situation.
Be a successful coach, mentor, and communicator.
Managers among all managerial levels
Supervisors
Team leaders
Human recourse
Identifying the important factors in motivation.
Appreciating how different theories of motivation can be applied to the work setting.
Tailor motivational efforts to individual employees and different situations.
Identify the benefits and the barriers to delegation.
Identify the different delegation styles and understand the guidelines for how and when to use them.
Evaluate employees and situations and determine the appropriate delegation style.
The difference between doing, leading, and managing.
Characteristics of highly effective leaders.
The difference between traditional and transformational leadership.
Using flexible effective leadership styles.
Understanding a leadership mindset.
Effective leadership and emotional intelligence.
Practicing effective decision making.
How to build an effective, proactive team.
Performance Appraisals to Performance Management – manager’s self-evaluation.
Managerial barriers to Effective Performance Appraisals.
How to assess an employee’s performance fairly – avoiding subjectivity and bias.
The benefits of on-going Performance Management.
Leadership/coaching behavior assessment.
Your leadership/coaching style – strengths and gaps.
Using performance management as a leadership strategy.
Defining a learning environment and its benefits.
Senge’s five learning disciplines.
Personal mastery – learning to expand our personal capacity to create the results we most desire.
Mental models – seeing how our internal pictures of the world shape our actions.
Shared vision – building a sense of commitment in a group.
Team learning – crating a thinking synergistic environment.
Systems thinking – a language for describing the forces that shape the behavior of systems.
Identifying the importance of effective interpersonal communication for the leadership role.
Building trust and believability: behaviors vs. intentions.
Perception and communicating with others.
Self-concept and leadership success – strategies for improving self-concept.
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
The level of competition in current business environments requires a focus on practices that assist in the management of personal and workgroup tasks, priorities, and projects. All types of organizations need to find more productive means to offer their products and/or services, so goals are established and tasks assigned to better meet customer and stakeholder needs. A focus on the use of productive practices allows for effective and efficient management of project work, establishing priorities and meeting deadlines, and is an important part of customer service.
To become a distinguished administrative leader, you must master the executive skills capable of making distinguished administrative decisions characterized by the search for achievement of successes, which requires the stability of personal ability to analyze and criticize as well as innovation to reach for excellence and job excellence compared to competitors.
This Public Policy, Governance & Administration training course is a must-have class introducing the fundamentals of public policy being the main instrument to respond to diverse public problems which appear to be increasing in quantity and complexity.
The Certificate in Needs Assessment and Strategic Planning training course is designed to provide participants with a comprehensive understanding of the process of conducting needs assessments in various settings. Needs assessment is a critical process that helps organizations to identify gaps and improve their services. In this course, participants will learn how to design and conduct a needs assessment, analyze data, and develop strategies to address identified needs.
Information Technology Infrastructure Library ITIL v4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.