The Balanced Scorecard puts strategy at the heart of your organization, allowing you to focus 100% of your employees’ effort on the achievement of company objectives. It provides a powerful framework for the rapid and effective implementation of strategy, delivering breakthrough performance improvement.
At the end of this course the participants will be able to:
Translate vision and strategy into practical action and improved organizational performance
Understand how to use the Balanced Scorecard to drive improved performance
Design and build a Balanced Scorecard
Align the organization around commons goals
Understand how to monitor and manage strategic performance
Drive operational performance improvement in line with the strategy
Understand how to rollout a Balanced scorecard across an organization
Create a personal action plan to drive performance improvement within their organization
Executives
Managers with responsibility for creating or managing a balanced scorecard
Financial Officers and controllers
Process Managers
Strategic Planning Managers
Introduction to the Balanced Scorecard
Benefits of the Balanced Scorecard
Linking Mission and Vision to operations
Application and uses of the Balanced Scorecard
The Financial, Customer, Process perspectives in detail
Overview of the Balanced Scorecard creation process
Strategy maps and Strategic Themes
Strategic Measures and Strategic Targets
Create a strategy-centric organization
The Learning & Growth perspective in detail
Define strategy, identify strategic themes and build strategic linkages
Engage the leadership team
Importance of data collection, interviews, and focus groups
Strategic documentation
Work with the Case Study
Strategic objectives and strategic themes
Purpose of strategic measures and their relationship with KPIs
Lead and lag measures
Develop appropriate measures using the Strategy Map
Examples of measures for each of the four perspectives
How to implement the Balanced Scorecard
Lag and lead measures
Determine measures and targets
Map strategic initiatives
Set appropriate stretch targets for each objective
The Strategic Management System and performance management
Map strategic initiatives for HR
Plan for implementation
Bring about successful change
Communicate the Balanced Scorecard
Develop appropriate targets using the Strategy Map and Measures
Cascade the Balanced Scorecard across the organization
This program provides an introduction to finance and accounting for those who have no prior knowledge of this business area. It is designed to train the participants to support operational and financial processes. Those attending this course will gain a clear understanding of the essential terminology of finance and accounting. They will also learn the principles and techniques of accounting systems through practical examples and exercises.
The overall aim of the program is to ensure that those who attend will be able to perform more effectively and efficiently within the workplace.
Document control and record management should play an important role in identity and access management by protecting sensitive documents from exposure to the wrong parties. They should also support simplified access when needed by allowing authorized parties to quickly search, find, and retrieve archived and active documents. This course provides a strong understanding of the concepts of Document Control and Records Management and develops the requirements to help Document Controllers, Records Managers, and other staff improve the control of critical documents across the organization. Using best practice and time-proven methodologies and techniques, the course enables participants to understand and implement key document control methods and improvement plans, and to understand the impact of wider information management issues and challenges.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
The best leaders thoroughly understand themselves. Time and time again, research has shown that self-awareness and self-direction are two essential factors in leadership effectiveness. As leaders gain a better sense of themselves and a clearer plan to self-actualization.
Mastering the inter-related skills of communication, negotiation, and presentation is the key to success both for individuals building their careers and for the organizations in which they work. Drawing on classical learning, psycho-linguistic research, and ideas associated with NLP and Emotional Intelligence, this highly interactive and hands-on program helps participants explore and practice the principles and techniques they need to be effective communicators, negotiators, and presenters. Most importantly, it focuses on helping them apply these skills in the workplace as part of a process of continuous learning.