Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
At the end of this course the participants will be able to:
Prioritize their daily responsibilities to achieve maximum output
Streamline their work practices and office environment
Communicate effectively and assertively at all levels
Understand their selves and others thereby improving interactions and relationships
Use techniques to help them think creatively, solve problems, plan, and make decisions
Improve their communication skills to enhance their relationships
Develop their skills interpersonal skills
Manage their thoughts and feelings and improve self-confidence
Learn how to be assertive and therefore more effective in the workplace
Office Managers
Team Leaders
Administrators
Supervisors
Secretaries
Support Staff
PA’s
Understanding and clarifying purpose, vision, and mission
The secret to working smarter rather than harder
Controlling, prioritizing, and organizing your work
Streamlining your office systems
Getting your paperwork under control
Making your office user friendly and efficient
Harnessing the power of the mind – through Mind Mapping Techniques
Managing larger projects to meet deadlines
Planning skills – using a Gannt chart to chart work progress
Problem-solving techniques
Decision-Making tools
Managing meetings effectively
Different styles of communication
Learning to be more assertive
Win-win conflict resolution
Understanding and using body language
Understanding gender differences in communication
Understanding different personality types and how to deal with them
Listening skills – seeking to understand before being understood
Creating a professional image
Leadership skills
How to make presentations with confidence and power
Learn the essentials of planning a presentation
Best practices for delivering positive feedback
Understanding the main causes of stress
The signs, symptoms, causes, and triggers of stress
The essential skills of emotional intelligence
Using emotional intelligence at work
Transforming fear and negativity and reactive-ness
Becoming a more proactive, responsible, and self-aware person
Continuing Professional Development - where to go from here
Social media marketing is one of the most important digital marketing channels. Social media marketing uses social media platforms to create awareness about the product. Digital Marketing uses online and offline channels to promote products to the customer.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
This program provides the Public Relations and Service Department Managers the essential skills to create goodwill for your products, services, and ideals. It aims to assist you to do an effective job of building the Image of your Organization or department. It discusses the art and techniques for effective public relations (Image Building). Image building is discussed as an essential planned activity: including PR deliverables, Tasks, Resources, and Strategy Options. Program content includes: Analysis & Definition of PR Issues, Developing Action Plans, Communication & Implementation, and, monitoring and evaluation of outcomes.
Today’s executives have no room for error in navigating the market upturn to ensure their organization's survival and success. This all-new capstone to our Management Program is a fast track to more effective senior management by learning to best leverage your corporation’s competencies and build high value, sustainable growth.
An excellent course for experienced executives looking for late-breaking management ideas centered on strategy and “growth maximization” to prepare for market realities in the next three years.
Self-mastery is not achieved by accident - it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing. As we master our own emotions, we can enhance our ability to lead others, acting as a role model and someone others would truly wish to follow. Through this program, you will learn a great deal about yourself – how you think, how you perceive the world and how others perceive you, how you communicate and how you can enrich your communication skills - and through that process, you will learn how to lead others with great skill.
Risk is key in any project yet is often misunderstood as to the huge value that it can deliver, both to the project itself and to the people involved. This interactive, highly practical Risk Management Professional training course is designed to help delegates cover the risk management framework from the fundamentals up to the senior management level. This training course is delivered in such a way that delegates can expect to become skilled risk practitioners themselves.